Down the Hatch — Restaurant in New Orleans

Truly the worst service experience I have ever had in New Orleans. I've been here for years and have never been treated so poorly. I was here with a group and we expected to wait for our meal, however, an hour and a half later we had still not been served our food (and had to ask several times for our drinks). Eventually it got so cold we moved inside, and our food was still missing. Our waitress apologized for the long wait and offered us drinks, after we had received our drinks she give us a bill for the drinks that we had been offered for free. When she offered us beers we were under the impression that our two beers were for our excessive wait. She came and took the beers and dumped them out. At this point we received our orders, which for the most part, were messed up. I had spent extra money on cheese fries which were non-existant, after noticing this I asked after my cheese fries and was given a plate of fries with non-melted cheese on top. At this point our waitress said she had made a problem with ringing up our bill and had overcharged some of us and that some of the food hadn't been paid for and that we couldn't leave. We asked to speak with the manager and were left alone for another 15 minutes, during which no one else came to check on us. I would point out that during this experience, the restaurant wasn't particularly busy. I will NEVER go to this restaurant again and would strongly discourage going there. Neither the food, beer, service, or atmosphere was appealing. Either down the hatch is entirely unprepared for an increase in costumers, or they are just...

I really loved this place at one time. My wife and I would come for the Texan (amazing) and the pulled pork nachos (phenomenal). We always enjoyed the customer service and there was always a great bartender. This is why it's really painful to write this review. The last two experiences with this bar have been terrible. The wife and I sat down at a table and waited over 20 minutes before I had to get up and get my own drinks. Halfway through the second drink, our waitress finally showed up with menus and explained that they were slammed. I told her it was fine and asked for another round while we decided what to eat. We never got our drinks. After waiting 10 minutes and noticing the people sitting around me were not being serviced, I decided to walk to the bar myself.... again. That's when I noticed our waitress, behind the bar, texting....... I watched her staring at her phone and furiously typing for 3 minutes (yes, I counted) before I decided to close my tab and go elsewhere. I decided to give it another go, since me and my wife have great memories here. We ordered carry-out, 2 turkey burgers and wings. The wings were great, but both turkey burgers were raw in the middle. I called to place a complaint. The person that answered told me the manager would call back..... I'm still waiting.... I don't know if this place switched owners, but I would love nothing more than to come back to this review and change it. I wish this place the best, but for now, I...

I've had bad experiences and heard of others at Down the Hatch before, but this one tops it all. I ordered delivery, but accidentally asked for hummus instead of falafel. Called back IMMEDIATELY and asked to changed it. April the manager grudgingly said she could tell the kitchen to change the food, but it would still cost the extra dollar, since falafel is more. I asked to cancel the order. "No," she said. "I can't do that."

What do you mean, can't cancel the order?? It was literally one minute by then after the order had been made. She could have canceled and redid the order. Annoying? Maybe. Impossible? No.

I was so pissed I went down there and again demanded the order be cancelled. I raised my voice (I got looks from the six regulars there, which I assure is about as many people as you'll ever see in this dump), so she called the police on me and spent more time providing my description than she did offering me any kind of customer service.

I stayed, since my food would be done soon anyway. I had my phone out leaving an angry Facebook comment, then she physically threw me out. She pushed me into a bunch of chairs, which I fell over. Then, outside already heading to my car, she struck me in the back of the head.

The food here isn't terrible, so don't blame the kitchen. But since it changed from Moonlight cafe the managerial staff has been trash. I would recommend...