Papa Johns Pizza — Restaurant in New Orleans

Asked for my pizza to be cut in squares. I was about 10 mins late to picking up my pizza; I get there and it’s not cut correctly. They do not read your orders to make it how you want they just read them to put the ingredients on the pizza and could care less how you want it cut. I asked if I could be compensated for the mistake with a free drink and was told no all they offered was to remake it which I would have to wait for when I was already late picking up when they had time to correct it before I got there and did not cause they didn’t care. I walked away with a pizza not made how I asked and there was no regard for the mistake. They’d rather waste an entire pizza and make a new one vs making it how you ordered it. I will never purchase from this location again. There was no greeting, the lady who checked me out once I brought the issue to her attention went to the back to laugh with coworkers and instead of speaking with a manager about a free drink because of their mistake she spoke to the cook...

My family just picked up 2 burnt pizza, $35.00 and the burning was visible when packed by employee for our pick up. They should have been remade immediately but packed as good anyway. They said to correct their mistakes, we would have to pay a delivery fee for new ones. And bring burnt pizzas to store tonight. We're not getting out again tonight and I'm returning the 2 burnt pizzas tomorrow morning. They will still be burnt in the morning. Manager stood this isn't allowed and I stated, that's what's happening. In returning in the morning and eating a different meal tonight since they refuse to correct this tonight unless I pay them...

They are hiring door dash to deliver. Door dash shows up with an order under a first name only with no matching last name or matching address so of course it's not my order but for someone with the same first name as me. Then they tried to make me keep the order. I called the Papa John's store and now have to go pick up my own order. I've asked to have the tip removed and she said "they would take care of that" whatever that means. Not impressed - if they are going to hire third party drivers why deliver by first name and...