St. Coffee — Restaurant in New Orleans

I am a local tour owner and operator here in New Orleans, and as anyone from this city knows, hospitality is not just a tradition — it’s a way of life. That’s why I was truly disheartened by the experience I had at your establishment this morning, between 8:30 and 9:00 AM.

Upon entering, I greeted the staff with a warm “Good morning” — something that is customary and expected here. To my surprise, one of your chefs looked me directly in the eye and deliberately turned his head without a word. This dismissive behavior happened right in front of my guests, who were visiting and looking to experience the authentic warmth and spirit of New Orleans.

I felt compelled to correct him on the spot, because I take pride in setting an example of how we treat people in our city. Unfortunately, the chef never acknowledged the issue or offered an apology. He simply stood there, fully aware of the impact his actions had on not only me, but also on the guests I brought in.

As someone who works hard to promote local businesses through tourism, I know firsthand how much reviews and word-of-mouth matter — especially in the hospitality industry. Moments like this can seriously damage the reputation of a business, and frankly, this kind of behavior is unacceptable in a city known for its southern charm and welcoming spirit.

I’m sharing this not out of malice, but out of care. I hope this feedback reaches the owner or management, and that some serious attention is given to staff training and guest interaction. Every customer counts, and sometimes it’s the smallest gesture — or lack thereof — that leaves the...

Dear St. Coffee. A customer rewards card is a great invention. It works something like this; Customer gets a card and for every cup he buys he gets closer to a free cup of coffee. Once he has bought a number of cups ranging from 8 to 12 the customer comes and feels appreciated because now he gets a free cup of coffee.

I thought I should share this with you after I found out you misunderstood the point of them rewards cards. You are not supposed to have the customer pay for his "free" cup of coffee. It will not make the customer feel rewarded. The customer will feel like he has just been had and be disappointed.

Wish you all the best in your marketing adventures but I guess Ill be going back to the Orange Couch on Royal and Mandeville. They dont have a rewards card but I think ill manage (they are cheaper so it comes out to be the same, free cup of coffee every 12...

Feeling lucky this was the first meal of my trip to Nola. Great breakfast options including bagels, burritos, breakfast sandwiches and my favorite, grit bowls. For $5.50, I couldn’t turn it town. Despite inflation it seems the prices have seemed steady over the year but you couldn’t tell by quality - the food was made with love. The sautéed onions and peppers, the best cheese grits I’ve had in a long time. All milk and cream types including oat milk available at the bar. Plenty of indoor and outdoor seating in their massive yard. Check out their vintage rack, really nice variety of stuff at a great price and profits go to charity. Everyone here seems to go above and beyond, I’d be here every day if I...