Astoria Family Pizza — Restaurant in New York

Been ordering here for years. They catered my Christmas party last year. That's how much trust I have in this establishment. Never had a problem....until today.

Ordered 2 cheeseburger deluxes, along with other food.

Everything came and seemed fine as it normally does until we removed the dome from the burgers. My husband noticed a smell, however my daughter and I did not.

Then my daughter took a bite, swallowed and immediately realized something was wrong. Holy rancid meat. Legit rotten to the core. Mine was off, as well.

I was so disgusted. My daughter went into panic mode thinking she'd get food poisoning so I had to go full damage control and assure her that she ingested one piece and that nothing would happen. hopefully

I immediately called the restaurant and explained my dilemma. I ordered something else in the interim as now only my hubby has dinner. He insisted on waiting to eat until our new order arrived. I said it wasn't necessary and told him to eat. Thankfully I did.

I contact grubhub and explain what happened and they said they'd issue a refund within the week.

Our new order arrives and they tried to collect money. First of all, you have my money already that I hope to see within a weeks time - maybe. I don't expect handouts. I dine out quite frequently and drop a lot of money on dining. I am nowhere near cheap; however perhaps I am wrong but I found it to be in poor taste - literally and figuratively.

You made and served us tainted food and because we are frequent customers and enjoy the restaurant I ordered something else.

It is within my character to correct wrongdoings and make things right. What we ordered the second time around cost less than our first order. Unfortunately I didn't have cash and now I'm completely left with a bad taste in my mouth and an empty stomach because I had to send the food away. The delivery person insisted we pay and I couldn't. I was humiliated.

I feel terrible having to even write this but I have spent a lot of hard earned money in this business that I expected them to do the right thing. Extremely...

AVOID AVOID AVOID Absolutely disgusting experience, if you are a tourist do not order from them. Called for a pizza and said I couldn't provide a nyc phone number as I don't live here, he said I needed one so I stated I would wait outside till he arrived with no issue. After waiting outside for over an hour (said it would be 30-40 minutes before hanging up) I decided to call back to then be told he wouldn't deliver without a phone number. Once again I stated I was waiting outside, and for over and hour. Twice the phone line went to hold then died, obviously trying to get rid of me. Several times I asked for him to just tell me he wasn't going to deliver it but when mentioning I was outside waiting he just said okay. On the last call back he simply stated there closing at 10 and wouldn't deliver. Never had such bad service. Avoid...

I love their chicken Quesadilla. It has the right amount of spices and condiments. I always get it with french fries. Their lunch specials are amazing. I love to go their for lunch and eat either salmon with rice, beans, and soup. Another day, the chicken with rice, beans soup, plus a drink which is included with the lunch special. Their pizzas are great, too. I have recommended and been to this pizzaria with almost all my families since they renovated and opened up over a year and a half ago. My family also likes coming here to eat, and they are regular customers just like myself. The staff are very friendly, fast, and attentive to their customers. This is a family-friendly restaurant to go eat,...