Astoria Family Pizza

Been ordering here for years. They catered my Christmas party last year. That's how much trust I have in this establishment. Never had a problem....until today.

Ordered 2 cheeseburger deluxes, along with other food.

Everything came and seemed fine as it normally does until we removed the dome from the burgers. My husband noticed a smell, however my daughter and I did not.

Then my daughter took a bite, swallowed and immediately realized something was wrong. Holy rancid meat. Legit rotten to the core. Mine was off, as well.

I was so disgusted. My daughter went into panic mode thinking she'd get food poisoning so I had to go full damage control and assure her that she ingested one piece and that nothing would happen. hopefully

I immediately called the restaurant and explained my dilemma. I ordered something else in the interim as now only my hubby has dinner. He insisted on waiting to eat until our new order arrived. I said it wasn't necessary and told him to eat. Thankfully I did.

I contact grubhub and explain what happened and they said they'd issue a refund within the week.

Our new order arrives and they tried to collect money. First of all, you have my money already that I hope to see within a weeks time - maybe. I don't expect handouts. I dine out quite frequently and drop a lot of money on dining. I am nowhere near cheap; however perhaps I am wrong but I found it to be in poor taste - literally and figuratively.

You made and served us tainted food and because we are frequent customers and enjoy the restaurant I ordered something else.

It is within my character to correct wrongdoings and make things right. What we ordered the second time around cost less than our first order. Unfortunately I didn't have cash and now I'm completely left with a bad taste in my mouth and an empty stomach because I had to send the food away. The delivery person insisted we pay and I couldn't. I was humiliated.

I feel terrible having to even write this but I have spent a lot of hard earned money in this business that I expected them to do the right thing. Extremely disappointed.