BJ's Wholesale Club — Restaurant in New York

This location is the worste. No one wants to help. My biggest issue this time is the bakery. I have been calling for 2 days and hour's letting it ring and no answer finaly, the bakery manager picks up and refuses to help with my order.. I ordered a cake online when I read if any extra midifcation are needed for the cake then call the store. The "manager refused to help me and told me he doesn't work for the app. He then tells me to be able to see the order he would have to go to the back and check the emails. So I said ok il wait. He then tells me hold on after about 20 min explaining that his companie is stating to make the call not to go in person. He finally budges and tells me that he checking his phone ( not the back computer as he stated before) and does not see they order mean while I'm letting him know I have a confirmation number and an order number. He refused to help me out told me to call back. I've been calling back since yesterday and have spent almost 3 hours on the phone with no answer from the bakery. I will never shop at this location ever again. The metropolitan one is much nicer and the people there like to help unlike this one in gateway mall. It's one of the worste bjs I have ever had to experience of...

Shopping during the rush hour rush doing a "quick" store run is very much to be expected to be crowded... Mornings are lovely and just b4 closing: all of the employees have been a great helping hand every time I requested their service... I walk in before closing and I am informed the closing time... During the morning I am greeted w/warm salutations... I assumed ValleyStream would always be My BJs nope Brooklyn's BJs has been an easy warm up... Great staff (awetaztik teamwork included), huge parking lot, plenty of carts (I miss them being by the restroom in case My little one need to stop there 1st), the aisles are well categorized so I get in and get out smoothly... They can work out all details for the rush hour lines to be reduced or at least move more swiftly... Optimism goes a long way while shopping alongside the rush hour rush to any store: people We are all human and want the same things... Be Kind To One Another: ask yourself, "What better options could I choose to make Mine & My fellow shoppers' have a better shopping experience!?"...

No matter what time you go there are always long lines. Their express lines are 15 items or less, that isn't an express line. 15 items at BJ's will easily fill up your cart. I asked an employee about it and I was told that they use to have 8-10 or less, but people would just do separate transactions. I was there recently and the cashier started kicking people off the lines who had more than 15 items. Another time a cashier didn't allow separate transactions. They should definitely become more strict about those rules. Some cashiers are slow, but shouldn't get all the blame. The real issue is everyone takes their items out of their cart and puts them on the belt. It feels like it's everybody's first time at BJ's every time I go. Organize your cart with the barcodes up so they can be scanned with the gun! If you have a lot of items, organize your cart so only some have to go on the belt, not every single one. Have you BJ"s card out and be...