Casa Asia — Restaurant in New York

I placed an order on the Eat24 app and I ordered the Thai pineapple fried rice. I took a couple of bites and then I was about to take another when I noticed a roach mixed into it. I was so disgusted. I called up immediately. The lady who picked up didn't seem very understanding to begin with but she did apologize. She offered to send another one and I said okay, but by the time they sent the new one, I had lost my appetite all together anyway so it was pointless. To be completely honest, I didn't want to eat anymore from that place anyways. Who would after finding something like that in their food? The new food they sent over could have been contaminated as well if they didn't properly sanitize what they were using to cook the food after finding out about the roach. I didn't bother to ask for a refund because I didn't think they would do that. When I told my mother about what happened she was furious. She called them up and complained and told them as well and told them to refund the entire order and they did, but she also said the woman who answered did not seem too understanding or apologetic either. Very disappointed since I have eaten in this restaurant and ordered from it many times and enjoyed the food. I never knew they had a roach problem and I have no idea how the health department didn't catch that problem. I never had an issue with this place before until now. I really hope I do not get sick from this. The A rating they have in their window is deceiving since they do not deserve it. If you have a roach problem, you close up the restaurant, call an exterminator to get rid of them, and reopen when all roaches are gone for the sake of your customers and their health! Customers come first. They are what keeps your business up and running. The manager of this place said they had a roach problem himself to my mom when he came to the house to pick up the infested food that they delivered to me. They hide it from all of you hoping no one would find out! They keep the roach problem on the down low. Wish I could give this place ZERO stars. Not only that, the delivery guy is awfully rude! He basically asks you for more tip if it's not considered to be a sufficient amount for him. Never in my life did I have a delivery person complain about a tip to me. This didn't only happen once, but twice! Will not be eating from this restaurant ever again! Get your...

After years of having ordered from this restaurant I just had the worst experience by far. I placed an order for delivery and told the person taking my order to let the delivery driver know to call me when he arrives because my bell is broken and I live on the second floor. Some time later I hear a banging coming from downstairs. I come out to my food thrown on the floor outside. The driver was getting in his car but got out screaming at me and waving his arms in the middle of the street. He came up for me to sign the receipt, screaming in my face in Chinese the entire time. I was initially going to tip him $10 but after screaming at me I decided against it. Not 5 seconds later, he began violently banging on my door again. I opened up and he screamed at me for not leaving a tip on the receipt. I told him he was being very nasty and it wasn’t my fault I’d he didn’t call me as was initially requested. He refused to leave, shoving the receipt in my face and shouting “Tip! Tip!”. I eventually tipped him so he’d leave. It’s a shame, I always order from Casa Asia but this will be...

Their food is good IF you plan on eating at their establishment and NOT ordering delivery.

The delivery guys that work at this place need some work. 2 in a row I had to come and meet them outside, crying about parking etc. If I have to put on shoes, I could just walk to the corner deli and grab some food. New rule. If I HAVE to put on shoes and come outside to get you, I'm no longer leaving a tip. Delivery guys start to get the point when they're standing out on the street counting out pennies as exact change. I'm gonna treat y'all the same way I treat papa johns delivery guys when they expect me to walk a block to pick up my "delivery". Sorry if this sounds harsh, but if I did HALF of MY job, I wouldn't get paid at all.

Edit: Added another star for good behavior Edit2: Removed a star for sending me the wrong food. Edit3: Remove a star for calling me to come outside and then not arriving for another 5 minutes. Don't call me when you're 5 blocks away. Call me when...