Walgreens — Local services in New York

What a horrible vaccination experience and what a dump I was called to the counter to check in after standing ALONE in line for a Long time during which I watched a bunch of people behind the counter, "lead" by what I assume to be a pharmacist in a hilarious state of chaos, disorganization, and confusion. As I rested my hand on the counter I felt something wet, sticky, slimy and clear in color. Would you believe it? It was a SNOT, i.e., not the yellowish/brownish color dripping from a gallon of generic hand sanitizer placed next to the cash register. Not to be gross, I’ll spare you further description. Wow, in a pharmacy and at a time when contagious diseases (Flu, Covid, RSV, etc. etc.) are rampant? I protested loudly and used their hand sanitizer while the pharmacist helper brought me a brown paper, which she called a “towel” to wipe and dry my hand. Interestingly, she didn’t even bother cleaning the counter, because she values her health and well-being or because these incidents are such a common place they don’t phase her out anymore?

A pharmacy is part of the health delivery system that needs to be at least as clean as a hospital environment (I’ll spare you the reasoning). The SNOT is simply a manifestation of unbelievably dysfunctional and incompetent operation that extends all the way to the CEO and all his/her stuffed shirt buffoons. And for this “privilege” my insurance paid $102!!!! for a flue shot that was only $30 a very few years ago in a much more respectable place. If this whole thing doesn’t faze us out and outrage us, then we deserve every bit of it and more. That is, you'll never see me in this dump again.

My appointment time came and went exchanging whatever disease I had with those brought in by others while the chaos is getting worse as more customers came in and the incompetence that failed to serve much fewer customers is getting even further behind.

In fairness there were two bright spots: a) The pharmacist assistant who handed me the paper towel, she was working as hard as she could, doing the best she could despite being clearly untrained. b) The young lady that administered the shot was very professional, skillful, warm, sociable, apologetic, empathetic, pleasant exuding class and sophistication while perched on high platform shoes, i.e., a mirror image of that hapless one behind the counter that had her face stuffed in a computer while acting as a traffic hub for the rest of the staff, contributing to the confusion, chaos, and inefficiency.

A telltale: Unlike professional and competent organizations, anywhere from gas stations upward, where workers wear nametags, I didn’t see ONE person in this joint sporting one!!!

To put this review in perspective, here are two benchmarks/yardsticks: I used to receive my prescriptions, through the drug plan, from this place and I had so much fond memory of it that I had to apologize to the pharmacist, because I had to change pharmacies due to drug plan change. Now, after this horrible experience I believe that a customer rating of 2.9 is too generous. A while ago, I ordered several Listerine bottles from Rite Aid online for a store pickup at online price. When I showed up they didn’t have them in the purchased quantity. Would you believe it? The store manager offered, when the next delivery is made, he would drop it at my house on his way home!!! That is work ethics, decency,...

Ordered a few items for pickup and decided to do Curbside Pickup at this location for ease of convenience and I was in a bit of a rush. Upon arrival, there were other vehicles in the marked Curbside Pickup spots and the website allows you to put "other", asks that you list your vehicle make, type (as in sedan, coupe, SUV, etc) & color of your vehicle. A younger gentleman in Walgreens attire comes out to the parking lot with an order in-hand and proceeds to go to multiple vehicles that were in Curbside Pickup spots, none of which fit the description of my particular vehicle. I honestly assumed that there may have been other orders he was delivering. The gentleman glanced over at me/the vehicle and proceeded to head back into the store without even asking or checking with me. I literally had to yell from my vehicle whether the order in-hand was for me by stating it's contents and my name, which he then realized and confirmed was mine and came back to the vehicle. What is the point of listing vehicle specs and then being ignored. I would have had to chase the guy down, wait on line, show ID, etc if I would have needed to go in. Almost defeated the purpose of the provided service here but, recieved my order...

This store has the worst online order pickup I have ever experienced. I wanted curbside pickup but the app didn’t offer it. I prefer curbside pickup not in the store pickup. The person who did the online pickup messed up my order and made the process too difficult and complicated. I didn’t want to make another purchase for the same product that I already paid for, so I cancelled the order and was disappointed with the service I received from this female employee. She was unprofessional in her job. Why would you make me go to the Photo Booth when the real order pick up is at the cashier booth? And how come you won’t offer a curbside pick up because I have to show my ID? You can do that while I’m in the car but no you messed up my order and wasted my time and money. Think twice before doing an online order pick up for this store and go to another Walgreens. This one is really...