China Garden — Restaurant in New York

I see a lot of people commenting about questionable customer service and how the delivery man demands a tip, and not enough people commenting on the food itself and the price. First and foremost, for anyone who's lived in NYC for any reasonable length of time and is old enough to understand how the world works, tips are an unspoken rule. Sure, you don't legally have to give a tip, but tips are expected, and people's wages are based on that expectation. Unless the delivery guy messes up your order, is extremely late without apologizing for it, or is rude and nasty for no apparent reason, you have to tip. And if you don't tip, I totally get why he'd cuss you out in his own language. While you're working in an air conditioned room behind your computer, he's busting his butt in a hot kitchen and riding around doing deliveries all day, dealing with all kinds of people, and probably making minimum wage as his base pay. Tips are his livelihood and you ought to get off your high horse and just tip the man, unless there is truly a legitimate reason not to. From my experience, I've never had issues with this place as far as customer service or as far as deliveries. More importantly, I think the food is good and the quantity of food you get is for a very fair price. You get a bigger meal for cheaper than many other places around here, and it tastes good. Have they ever been nasty to any customers? Perhaps. Customers can be a headache to deal with sometime and workers who serve them are people who, 95% of the time put up with all kinds of BS, but 5% of the time need to let some steam out. I've never personally had a bad experience with them as of yet. I think it's a good place and I recommend it. And if you order delivery, don't be a snob. Tip the guy at least 10-15%! They're not making millions there. Your small tip goes a long way for them. Be...

I wish i could give it 0! HORRIBLE customer service! I’m new in the neighborhood just freshly moved & needed something quick & cheap for a meal since i was broke & didn’t do food shopping yet, so i ordered from them, tell me how the delivery guy demanded a tip?! So i nicely explained to him that i was new here and didn’t have anymore cash but next time i would tip. So he basically cussed me out in his language and stormed off. Next time comes along and i placed an order but this time i asked my husband to open the door due to my horrible experience with the delivery guy, so my husband goes and before he can even look at the receipt, the delivery guy is pointing at the tip section & DEMANDING a tip, not asking but demanding. So my husband ignored him purposely due to his disrespect, signed it and closed the door. Someone that demands does not deserve a tip. Now 3rd times a charm, i was going to place an order and the lady that answered rudely told me that i needed to tip the guy. I simply told her no i do not have to, it’s not the law nor the requirement nor an obligation especially with his type of attitude and she kept forcing that yes i HAD to tip that delivery was free but i NEED to tip, so i said NO & hung up. Don’t bother here if your doing delivery that man is disgusting and demands & is F**king rude!...

Absolutely awful customer service. Will definitely not buy from them again. I have been a customer for a very long time and today they screwed up part of my order. I called them and instead of simply apologizing and sending a replacement (which by the way only cost $5), they made it sound like they were doing me a huge favor and it was me who changed the order and not them who screwed it up. To add to the insult, they demanded that I return $5 plate they delivered originally lol. I didn't really need the original order but no respected business would ever behave in such a...