Unique Flowers & Roses — Attraction in New York

This place is usually great for normal boquetes, no complains abt that. This is my first and last time ordering a box boquete from them though. I placed an order online for Box “Symphony”. On the website theres only ONE picture with ONE price (keep in mind). There is no other size option or pictures showing the various sizes (accurately). When the lady came out with my order i was a bit confused bc clearly the boquete is half the size and the flowers arent accurate either as the hydrangeas are different colors when in the order pic they are white. The carnations are a different color aswell. I am not complaining about the price. The lady at the counter told me that i chose the $109 MEDIUM BOX and it is accurate to the picture. Its the same set ,yes, BUT IT IS NOT THE SAME SIZE OR COLORS AS THE PICTURE, there was NO option to pick size either. I paid for what the picture was promoting and i did not receive that. i understand that theres always a price increase everywhere during the holiday. But this place needs to update their website ASAP before someone actually sues for false advertising. It’s mother’s day and it is the busiest day but cmon, its paid for and i took it regardless but im never ordering an arrangement from this place. I recommend going IN PERSON to look at the arrangements. Do...

I recently had the misfortune of visiting Unique Flowers & Roses Shop, and I must say it was an incredibly disappointing experience. From the moment I stepped foot into the shop, it was evident that their services were far from satisfactory.

Firstly, the staff at Unique Flowers & Roses lacked any sense of professionalism or basic customer service skills. They were disinterested and inattentive, barely acknowledging my presence when I entered. When I asked for assistance in selecting flowers, they seemed annoyed and provided minimal guidance, leaving me to navigate the store on my own.

The flower selection itself was uninspiring. The variety was limited, and the arrangements looked tired and haphazardly put together. It was evident that the flowers were not fresh, as many of them had wilted petals and brown edges. It was disheartening to see such a lack of care and attention to detail in their products.

To make matters worse, the pricing at Unique Flowers & Roses was exorbitant for the quality they offered. I found myself paying a premium for subpar flowers that I could have easily found at a fraction of the cost elsewhere. It was clear that they were taking advantage of unsuspecting customers who might not be well-versed in...

TERRIBLE CUSTOMER SERVICE of RUSSIAN SPEAKING GIRLS!!! I was a regular customer of this store, on days when the owner of the store was there, the russian speaking girls acted politely, but today something horrible happened! I had a Spanish-speaking guy helping me to make my bouquet, he was very polite and wanted to help, but he didn't understand English, then I asked a Russian-speaking girl to help me, she insulted me in front of all other people in the store saying she WILL NOT SERVE PEOPLE SHE DOES NOT WANT! This is the first time in my life when someone refuses to help the customer for no reason! Probably, there was a reason, she was chatting with a man, flirting with her, but when I asked to help other Russian speaking colleague that one refused too!!! Other 2 Spanish speaking women said that they are not allowed to make bouquets, but they were very nice and respectful. When I asked for manager, she ignored me and said: do whatever you want I don’t care!!! These two Russian-speaking girls are rude, impolite, serve only those they want to serve, and brazenly humiliate customers in front of other customers! By the way, I wanted to buy three bouquets each of which would cost...