China Mia — Restaurant in New York

The food overall is okay, but the customer service was horrible and that can make or break the whole experience. My aunt and I ordered 2 entrée combos while my mother opted for the 1 entrée combo. As advertised out front in a very visible sign, it says free medium soda with ANY combo. While my aunt and I both got our medium sodas, my mother got a smaller soda. When I asked about the reason for this, I was told that it was because she got the 1 entrée combo. I asked why the sign would advertise that ANY combo would come with a medium soda when it didn't he said that there actually is no such thing as a medium size soda and that he actually had given me a large soda and in so was doing me a favor. I said that's great but you still haven't answered why you didn't favor my mother with the same size drink. Mind you, the menu behind him has a medium soda as an option also so the nonexistence of a medium size soda is baffling. Then he pulls out a smaller Styrofoam cup and says that THAT is actually a small and that what my mother got was a medium. Clearly a lie, and when I asked him why he hadn't mentioned it before he said he had forgotten and then said "Anyway you don't need large soda, You too big!" Not that it makes any difference but he was actually fatter than me! I have rather a large frame but he certainly spends less time in a gym than me. Besides, it was for my mother. In short, the whole encounter left a bad taste...

It’s truly disheartening to have to write this I’ve been a customer for over 7 years now. And Today China Mia Up charged me for my regular order and gave me less than what I asked for. It’s important to note, the portion size they charged me for was 1 dollar extra in past times where I would ask for extra syrup which was recent. They told the person I sent there today that “ 1 dollar isn’t enough “ and how I’d need to pay more money, but then told me what I wanted was too much and how they could only fill it half way to what I wanted. I feel robbed, I wanted to raise an issue but the person came all the way from Brooklyn to get me my regular order. And I didn’t wanna say anything that would make him not be able to get the food. Past times I’d paid 25-28 dollars for my order today I spent 36 dollars. After this experience I honestly will start looking at other bubble tea spots in my area, because this is truly disheartening to have to say after 7 years of going to this...

I’m a regular customer at china mia and today when I went to get my usual order, this man who wasn’t even serving me went and denied me service because he said “ I want too much”. And how “ you want extra everything” my thing Is you are a CATERING business that is your job. Whether or not you felt it was a lot you wasn’t doing business for free, and if you was the manager the way you handled the situation wasn’t proper customer service. I wouldn’t want to spend my money on a business who don’t know how to conduct...