Domino's Pizza — Restaurant in New York

This location has always been horrible but it's my local one and I have no choice for delivery. They're always late, usually double the estimated time. Last Saturday was the final straw. I placed and order with a 20-30 minute estimate. I waited 90 minutes and finally called the store. I spent 40 minutes on hold, no one answered. So after 2 hours we decided to go out instead, we couldn't cancel the order because no one was picking up and the tracker app said it had been delivered an hour ago, so very stressful all around. As we get to a restaurant and are being served our meals, my phone rings and the delivery guy says he's outside. I told him that it was too late, we placed the order at 2pm and we had already left the house and couldn't reach the store. He proceeds to yell at me and tell me how busy they were and had a thick accent so I couldn't understand the rest but he proceeded to argue with me until I just hung up.

I contacted corporate the same day and was told someone would call me back. A week goes by and no one calls. I call again today and they give me nonsense that someone "reached out Tuesday." Which in any case was ridiculous as I called Saturday but anyway, I ask to speak to someone senior and not rely on this abysmal store to rectify the situation. I am given the phone of the district manager, Wahabou Gmakouba and of course when I call his mailbox is full... Shocker, probably full of pissed off customers he ignores.

I still haven't gotten a response, I sent a follow up email to corporate and just want my money back for a delivery that wasn't even made.

Will never order from them or any dominos again, living in an area with a shortage of delivery places sucks but all this over very mediocre pizza is ridiculous. For such a large company to have no customer support system to immediately resolve complaints is pathetic. Seamless and Grubhub are much better with...

My requested order One large double cheese pizza with half beef and half chicken.

What I refused to pay for once I got to the store and saw my pizza One large pizza with regular cheese topping, a sprinkle of extra cheese in the middle, and a sprinkle of topping on each side.

What I received after waiting for an additional 35 mins since Shakima remade my pizza after trying to convince me to take a pizza that lacked the accurate topping. One Large pizza with the following toppings: one half was double cheese, the half was regular cheese, 5 small strips of chicken on one side. and 12 pieces of beef on the other side.

I gave up at this point since I waited over an hour for a pizza with the incorrect toppings without a crust. A double cheese pizza gives you three chances to get it right. The first layer is regular cheese, the second layer is extra cheese, and the third layer id double cheese. Damn, ..... It looked like the person who made the pizza used their palms to stretch the dough. This was the second time in a row something of this nature occurred to me at this location. I will not make it another...

Just the worst DOMINO'S s in Brooklyn for carryout and for delivery. At least get one of them right! I ordered wings and it took forever to be delivered and when I went to pick them up in the store the wings were sauce less. Now I just ordered two pizzas for delivery and my delivery time went from 63-72 minutes to 93-101 minutes and the really took there time. And when I called they put me on hold for over 7 minutes. When the delivery guy comes he says that he is the only person who is doing deliveries... Soooo I'm assuming they don't have enough staff to help with that, which make no sense because most of their customers are requesting deliveries. If that's the case Ms. LOVELY the manager needs to get the ball rolling on better and efficient staff who's gives a damn about the customers. This has been going been going on for years and something desperately needs to be done. Papa Johns is about a three minute walk in the other direction, they may not have the same deals like DOMINO'S BUT you will definitely get you food faster and more accurate. Do yourself a favor and save some time. Not...