Arch Auto Parts — Local services in New York

I strongly recommend avoiding this location if possible. The customer service is poor, and the staff seem unprepared to assist customers effectively. I waited for 20 minutes before anyone helped me, only to be told that I couldn’t use my store credit at this location and had to go elsewhere. When I asked for an explanation, one of the employees, who had been sitting at a computer doing nothing despite a growing line of customers, was dismissive and rude. Instead of offering a clear reason why my store credit wasn’t valid, he got defensive and acted as if I was telling him how to do his job, when all I wanted was clarification as a...

I had a great experience at the auto parts store it was wonderful I told a man what I wanted and he gave me options with prices and it was great definitely better than any other or apart store I've been to I will definitely be back you also offered me a card that I can use in the future for a rebate I accepted and that was a quick process no forms to fill out just a card to sign it was great I really did like...

I went to this auto shop today after having a bad experience at autozone. My experience was very very pleasant and the cashiers are very helpful I explained to him I didn’t know about cars and told him what I needed done and he helped me so professionally I did not get his name but job well done. I will be...