Domino's Pizza — Restaurant in New York

Yeah man, had a pretty lame experience here. It all started with a delivery order that I thought was carry out. I was pretty surprised when it said my order was ready to pick up, but I was a mile and change away with no way for me to get to the store.

So yeah, that one's my bad, that one's on me -- I'm not holding that against the store, but what next I certainly will. So next up, I tried to call the store to turn it into a delivery -- no one ever picked up the phone. Ever. And I mean, I kept it ringing for minutes at a time. Nothing.

So eventually I finally get to the store, 15 minutes or so later and first thing I notice is there's like 3 people total there, and they're all ignoring the phone. And the register. So I gotta call out to get someone's attention, and eventually they tell me my order is almost done.

"Almost done." Dude, I thought the point of carry-out was it'll be there waiting for you. And I came 15m after the fact. So they tell me it'll be ready in 5 minutes, and 10m into it, I ask is my food ready yet. Again, I get an almost ready, 5 more minutes and eventually a half hour later, my food is finally done. Phone ringing the entire time with no one ever picking up.

On a positive note, the store looks good so who knows, maybe you'll have a better experience if you plan to eat there. But anyway, to add insult to injury, their Philly Cheesesteak is garbage, so much more bread than meat. The Chocolate Lava Cakes and pizza brought the score up a bit though, but seriously, this store needs to step their...

WORST CUSTOMER SERVICE EVER!!! I have a nephew that moved up here about 6-7 mos ago, so I'm using this as a benchmark. My family USED TO BE a Domino's family. We like the app & the user friendliness of the whole doorbell concept. It really does bring a tech savvy family like mine together. For the last maaaaybe 4-5mos Friday night has been pizza night. Sometimes if my wife & I are coming in late we supplement a random second night just to make sure the kids are good. That being said I attempted to place my regular Friday night "easy order" HOWEVER this Friday night was anything but easy. After the store "took my money" I receive a call from a random 631 # -keep in mind we are in a 718 area code- The person then tells me they don't deliver to my address. I asked "how is that possible when Nalini makes my pizza & checks the order for accuracy & Mohammed Md delivers it to me every week??" Every week I tip the driver EXACTLY $5 & he thanks me soooo much for it. So HOW do they not deliver to my address?? When I call the phone agent out on his B.S. instead of apologizing he hung up on me. I am only rating one star because it won't let me post otherwise. There is another Domino's on Rockaway @ 12521 Rockaway Blvd, South Ozone Park, NY 11420 and yet another on 13131 Merrick Blvd, Jamaica, NY 11434. Tonight my family had pizza from Papa John's located @147-20 Rockaway Blvd, South Ozone Park, NY 11436. Sooo while I'm not sure if we are going maaaaybe switch, I can guarantee this particular location will NEVER get...

My pizza was inedible. I ordered it in the late morning, but it felt like they recycled a pizza from the night before—sprinkling some toppings on it and calling it new. The crust was harder than the box it came in, the sauce was dried up, and the toppings were burnt.

To make matters worse, the delivery driver couldn’t find my address and called me in broken English, struggling to explain what was going on. After some time, he finally arrived, but it was clear he had no idea what he was doing.

I called the store to complain, and the manager apologized, agreeing to send a replacement pizza. He promised it would arrive in 20-30 minutes. An hour and a half later, still no pizza. I called again, and they said they’d issue me a refund. Weeks later, I had received neither a replacement pizza nor a refund.

When I called back four weeks later to follow up, the manager just said “yes, yes,” and then hung up without even taking my information for the refund. Frustrated, I went to the store in person. The manager told me they don’t do refunds but offered to remake the pizza. Another staff member had a terrible attitude, and by that point, I was beyond frustrated.

This entire experience was a disaster. From the bad food to the poor service and unhelpful staff, I will never order from this location again. Absolutely...