Domino's Pizza — Restaurant in New York

The morning weekday shift is usually really great. I forget the manager's name, Jeremy, Joshua, something with a J I believe, well he's great. My orders are always spectacular. There's also the usual driver(s), Pompa and Demitri. Pompa is a boss; she knows my house and that I have a dog. I usually fail when I try to get to the door before she does but even though she's scared, she still comes up every time. I try to tip her really good every time, and I very rarely tip anybody. Demitri always has great relaxed vibes and is friendly, he's not fake when he's talking. These are the kind of people I absolutely love in life, and that I trust. Not because they do what they're supposed to, but because whether they know it or not, they care about what they do and the people they're servicing.

Unfortunately, the night crews, I don't really know their names. I don't usually order during nights. But the one thing that remains a constant is that there is always an issue. Whether it is undercooked food or there's a problem with delivery, it's always something.

I've been ordering from Domino's for years, and I understand that the fast food industry, especially in this city, is not as easy as everyone thinks. I've worked in the fast food industry, and it can get really bad. Thing is, this location has been going through employees like water. Don't get me wrong though, it's a lot better than it used to be. Every time I ordered, years ago, there was always something wrong. Sometimes I'd order two or three days in a row hoping that the next time would be better.

This is a rather lengthy review compared to the usual, but I think maybe...

I had the absolute worst experience. The delivery driver tried to deliver the pizza to my job and when he got there he claimed he called me but I had no missed calls. He did not look at the name on the receipt to tell the desk who the pizza was for so he left with the pizza and returned to the store. When I called to ask about an update for my pizza, the delivery driver, ELISTIN, screamed degrading and horrifically rude things about me to me. He claimed I was “dumb” and “stupid” for “not answering my phone” although I had no missed calls from him. He then hung up on me. When I called back another lady, much nicer, answered. I could not even hear the lady who was talking to me because he was in the background screaming so loud. Elistin was incredibly rude and embarrassing to himself. I understand it was an inconvenience but the way he spoke was completely unacceptable. After reading the other reviews about this location, I am glad the pizza did not make it. I definitely would not want to eat from this location. I would never recommend this location or ever return. I hope Elistin finds some peace in his life and a better outlet...

Do not order from this place The staff are really horrible here I ordered for pick up using the app It's normal for the order to take 15 to 20 minutes to be ready I got there in 15 minutes The staff are behind the bulletproof window No one from the staff was trying even to help any of the customers but they were talking to each other with very loud voice and ignored all the customers finally when I knocked on the window couple of times each one referred me to the other worker and when I asked for my order they verify my phone number and they told me in 5 minutes it should be ready I waited for 20 minutes then I asked where is my order The same person who told me 20 min ago that my order will be ready in 5 min Verified my phone number again and said that they didn't make my order yet it has been 35 minutes since I ordered and I my lunch break is only 30 minutes I have cancelled my order went back to work with no lunch just couldn't wait anymore for this very slow ignorant workers three-quarters of them don't even understand English it's a horrible Place my recommendation do not go there or order anything...