Double Delight — Restaurant in New York

I rarely post negative reviews, but this upset me to the core.

I called the store to order a pick-up. I first asked if credit card is accepted before ordering. The staff member replied yes, so I ordered 2 items (chicken fried rice and chicken chow mein). He then responded that it'll take 10-15 minutes. I went to pick up my order after 30 minutes or so.

I entered the store and said that I’m here for pick-up, but the staff at the register (cashier) said I never placed an order. I was confused, so I brought up the 2 items I ordered again, but he still said there was no order. Another staff member, who I assumed to be the manager/owner came up, and pointed to the order on the table. However, they only made the chicken fried rice. Great, at least they got 1 of the 2 items I ordered.

I gave them my credit card to pay. Then, the staff informed of the $1 credit/debit fee, but I was never informed of this over the phone. Fine, whatever. I was hungry to the point that I just wanted the food. I gave the cashier my credit card, but he couldn't process it. He said their chip reader might be broken, so I told him to enter in the info manually. Both the cashier and manager tried my credit card and debit card, but both attempts failed. I checked my phone to see if there were any failed transactions, but there were none. The problem was their card reader machine. Their machine was probably not set up correctly to take credit/debit transactions, even though the restaurant still advertise that they take cards for payment. Then, the manager proceeded to blame me for not having money in my card, and told me to leave.

I was frustrated and left. For the heck of it, I went to another store and bought something else using my credit card. So much for no money in my card right?

In conclusion, Double Delight, don't blame me for your faulty system and poor customer service. I would not recommend this place, and I will not be...

DO NOT ORDER CHOW MEIN FROM THIS PLACE. I ordered shrimp chow mein and I got this container of sauteed vegetables and shrimp. When I called the restaurant, they said Chow Mein doesn’t come with noodles and that I should have ordered Lo Mein. If it doesn’t contain noodles, then why does the name have noodles? Mein = noodles (面). Chow Mein = 炒面. The guy on the phone said Chow Mein = 炒菜. This restaurant should do a search online of what Chow Mein looks like. Will not order from here again. The rest of the order was your standard fare and looked right. Pork fried rice, spicy garlic green beans, sesame chicken, fried...

Double Delight is my top classic NY Chinese food spot. I recently discovered how great their food was a couple of years ago and since then decided to choose Double Delight over any other closer restaurants. Their food is just that good! They have great quality ingredients, there is no oily aftertaste that you get from other spots, and the portion sizes fill you up! They also cater to any modifications you may have. Not to mention the delivery driver is very kind and delivers quick service! Amazing job! My go-to is their Kung Pao Chicken (I ask for not spicy) and Hot and Sour...