Dunkin' — Restaurant in New York

Terrible Customer Service at this location “Dunkin' Donuts “ 05/13/2024

My recent experience at Dunkin' Donuts was the worst I've ever had as a customer. I'm a morning regular, ordering my coffee and multigrain bagel egg and cheese every day before work around 8:30 am. However, yesterday morning, after receiving my order and discovering they had forgotten the essentials - the egg and cheese in my bagel, I was deeply disappointed.

Thinking it was a simple human error, I decided to overlook it and address the issue the next day. Yet, my attempt to resolve it was met with a total lack of professionalism. The cashier questioned my word, refusing to acknowledge their mistake. She said what time you came I said 8:30 she said I was here yesterday at this time I didn’t saw you.. so she means I’m a LIAR it’s just like I’m asking for free bagel and it’s my fault that they made mistake in my order. Even when I asked to speak to the manager, he ignored me and continued his tasks as if I were invisible.

Despite providing proof of payment by card and my efforts to resolve the issue promptly, I was treated with disdain and neglect. No apology was offered for the error or the inappropriate treatment. There is always a mistake in order in this location and they are so slow.

In summary, the customer service at Dunkin' Donuts leaves much to be desired. I hope this review reaches management so they can train their staff to provide quality service and handle complaints with respect...

3 words... Slow, Slow, Slow. PLEASE AVOID THIS LOCATION AT ALL COST. I'm trying to rack my brain around how they can be that Slow. I've been a few times because my wife gets her nails done in the area so I buy a couple of drinks. Takes forever. I go inside because drive thru is way worse. They take 1 car at a time and still takes forever. So I go inside and still an issue. I'm observing their movements and there is no sense of urgency. Alot of wasted movements Alot of talking but alot getting done. So today 12-29-23 i ordered 2 ice coffees 2 ham and Swiss stuffers. 2 glazed donuts. Waited 10 min + They forgot to bag the donuts. The ice coffee had no flavor. They were large and they only put 2 shots of flavor plus they were watered down. But get this and swear I have never seen this. Right hand to God. The 2 ham and Swiss stuffers,, ICE F-ing COLD. THEY DIDNT EVEN HEAT THOSE SUCKERS UP... literally frozen ham. Unedible should have took them back but my wife were in a rush so we got hosed. Threw them away unfortunately. I'm done with this trash Dunkin. Please avoid at all cost. I would love for a Manager to contact me because this utterly a dumpster of...

I arrived at this location and went through the drive thru (since the location is currently closed for takeout/dine in), once at the speaker I was unable to hear anyone so I drove up to the window and requested to place my order. The man at the counter stated that I had to get back on line to place my order although I had just spent 12 minutes in line. He stated that he could only take my order at the speaker. I visited this location all week (on feet) and walked up to that same window to place my order, he stated that I could only place the order on foot. His customer service skills were disgusting, he did not care whether I had a disability or not and was unable to hear from the speaker. This was the worst experience that I have had at any Dunkin location and I do not recommend. When I asked to speak with a manager he claimed that he was the manager. Terrible example for employees! This is not how you start someone’s morning...