Dunkin' — Restaurant in New York

Absolutely one of the worst Dunkin Donuts experiences I have ever had. Ordered a mobile order at 1:14 PM on a Monday through the app, and go to the store and the doors are locked. There are no signs or notes on the door, and I can clearly see over 10 employees in the establishment. Me and several people begin to knock on the door for them to let us in or at least talk to us so we can get our mobile orders and/or an explanation. Instead, who I assume was the manager simply waves at us to leave and come back tomorrow. It wasn't until the group waiting grew in size and started knocking repeatedly that they decided to address us as customers and patrons and not zoo animals meant to be stared at. Apparently they were doing a "cleaning" and were closed for the next hour. Never heard of a Dunkin Donuts being closed in the middle of the day, none of the donuts were covered as they were spraying chemical products, cleaning, & sweeping, as well as there was no notice of this on the app. The experience was dehumanizing, rude, callous, and the epitome of unprofessional. Even trying to request a refund through the app, requires you to wait up to 2 days just to talk to a real person. Horrendous all around, will never go back and not going to a Dunkin donuts for the...

I like this Dunkin' Donuts.

I was in East Harlem for the afternoon. It was cold, and I needed somewhere warm to get some fresh coffee to go with my lunch -- and there was this DD, coming to my rescue from the chill. The cashier was quick with my order and a smile, and thus served, I proceeded to drink my good coffee while reading a good book and eating good food, in the clean, cozy dining room -- marvelous! I had no problems, and I left warmed and nourished, as to be fortified against the cold.

One thing this DD location lacked: a bathroom (or did I just not see it somehow?), which is why I couldn't quite bring myself to give five stars.

In any case, my sincere thanks goes out to all associated with this business. I am grateful for, and have benefited from, your work and service. Keep it...

I was born and raised in Harlem. Growing up I watched Harlem grow. I have watched Dunkin Donuts year after year and they are not an equal employer because they only hire people from a particular culture. However I have continued to support the local stores. Not only for myself but my children as well. But I have to say that the service in Harlem has been a bad experience time after time. This store refused to sell my son a sandwich on the bread of his choice and the young lady laughed at the cashier as they didn’t put the customer first and I just hope that they start performing a formal training for their employees so that they learn that the customer is always right and they will have some type of work ethic and not...