Dunkin' — Restaurant in New York

Been picking up 2 XL hot coffees w/various sides (usually hash browns or bacon wraps), almost 5 days a week (work days), every week, probably for close to a year now.

Only reason I went out of my way to put in this review now, is because recently I've been ordering close to their closing time of 7pm (my work shift has been changed temporarily), and even though I'm putting in my app order at like 6:45pm, when I walk in at like almost 7pm, my order is there, ready to go, coffee's not burnt or muddy, all good; and, the employees are pleasant and polite.

So based on something like 200 orders (or so) that I've made, paid, and picked up, I don't get a lot of the low reviews here. It's a coffee shop. If you don't like it, then get your watery coffee at some truck somewhere where they get their water from the fire hydrants, or, walk 45 seconds across the street to the bodega where, if you don't time it right, you get muddy burnt coffee for $2.50 a cup. I find that the product is good, I get plenty of points (app orders) for free hash browns, and the coffee is fresh, not muddy and burnt from sitting in the carafe...

I wasted my money today and am extremely disappointed. I ordered a medium butter pecan iced coffee with cream and got something whose taste I struggle to describe; the taste was extremely sweet as if it were mostly syrup and cream with 3 pumps of coffee. The cashier asked the young man who made my drink and he claims that he only put 3 pumps in the drink but I have been drinking this drink for several weeks now at at least 3 different DDs and NEVER has it tasted so off. I took 2 sips and had to throw it away as there was no way I could drink that and I couldn't think of what they could do to fix it. No one offered to remake it or refund the money so in the garbage my $4.18 went. I will never return to this store, what a disappointment. It was so bad I was afraid to go to another DD and try again, I could still taste the coffee flavored sugar from this store. What's worse is I walked out the door right to my car that was parked at the hydrant right outside the door (my friend was sitting in the car) and sat there for about 10 minutes and still no one made any offers to correct the situation. So glad I...

I come here often if I could give 5 stars to the AM manager I would she’s always friendly and great customer service but the afternoon staff is horrible. Twice already one young girl because she seemed to not understand English very well and was getting upset with me and I think she purposely messed the drink up that I just threw it out. Then today a young man was eating I assume was his lunch and when I went to order he had a very nasty attitude like I am bothering him. It is not my fault he did not understand that I wanted 3 Expresso shots in the drink he asked several times if it was in the drink or on the side and each time I said IN THE DRINK. When he repeats the order he says on the side, I correct him and then gets mad and says that is what he has been asking me the whole time. I decided to leave and not complete my order this is why I try to only order on mobile and not at the counter being the afternoon staff never understands and always have very nasty attitudes such a great way to lose customers. Old AM...