Dunkin' — Restaurant in New York

I decided to treat myself to a cappuccino, upon entering I saw a sign that said order a coffee and get a sandwich for $3. After ordering I noticed the sandwich was $5.49 more than the coffee... The manager stated that due to it being a specialty coffee and not a regular that it wasn't subjected to the offer... I said it should state this in the adversement, however accepted his response. The sandwich I requested was supposed to be without sausage, as I was about to walk out I smelled meat in the bag and checked, the sandwich had meat on it, took back to the manager and at first he tried to remove the pork and hand it back.. after refusing I he made a new sandwich.... However the whole time he was sneezing over the napkins and counter but thank God not directly on my food... I hope he washed and cleaned all surfaces after however I won't be going back to...

I don't think I've had one positive experience here and I've been coming here often since moving to the area a over a year ago. Usually get my order wrong, and I have to repeat myself multiple times, bagel not toasted properly but today's experience takes the cake! The workers are rude, I specifically asked for her to stop talking over my food as she prepared it, and she continued right along as if I said nothing. Bad enough, you were talking over my foo, but I had to wait extra long when I did the pre-order in the app. Like what's the point if I still have to wait! I'm filing a complaint with the manager and will literally go ANYWHERE else but here. I don't care that it's the closest. The WORST customer service ever! I wish I could have...

placed a mobile order and when i came to pick it up it wasn’t there , spoke to the manager and he was being rude telling me he couldn’t do anything because he didn’t have my name but i was showing him my mobile order receipt so idk why he needed my name . idk if they never made my order or if someone came in and just took it because another customer told me that ppl do come in and take other peoples order because it has happened to him smh . manager kept ignoring me. so i eventually left & made a complaint with...