Dunkin' — Restaurant in New York

Location was not open on time which was supposed to be at 5:00a.m. My toasted bagel was given to the wrong guy whose hand touched it to grab a bite thinking it was his own, when he told the employee and gave it back to her to see it was incorrect, she tried to be discreet about only changing it into a new bag to make it look like it was just made and given straight to me. She then called me to the counter to come pick it up and I didn’t even have to tell her that I just witnessed what she did, because she messed up the sandwich she tried to give to me anyways. My hash browns were undercooked and mushy, bagel was barely toasted but by far the most edible item out of every wasted dollar I spent. A medium iced coffee was first handed to me with only one pump of the flavor, so I had to hand it back so she could add a pump. This is the worst Dunkin’ Donuts I’ve been to, I’ve never seen so many mistakes in one run especially as a result of pure laziness, but also the uncleanliness of attempting to serve already...

This Dunkin is honestly a hit or miss. The employees (particularly the women) are very rude and are always gossiping to one another. They're to busy talking to focus on the orders. When they're swamped (as it's right across queens borough hall) you can expect your order to be messed up. They either make your drink way to sweet with excessive pumps of syrup or none at all. I work at borough hall and sometimes when I'm in a rush, I do mobile order and get it and go. But whenever that happens, I come to my office noticing my drink is off.

You're honestly better off going to the one a couple blocks down past the Starbucks as it's better in every way from food, drinks, to the sweet employees. Don't bother wasting your time going to this one unless...

First and foremost it’s imperative to “read the room” then to rate. I walked in and was the only customer. Then within 1-3 minutes there was a line behind me that led outside on a Tuesday morning, not Monday; you would’ve swore it was a night club(no exaggeration). The two Dunkin’ Donuts associates held it down and serviced everyone as promptly and as courteous as possible. Even despite some customers who were in a rush that were non compassionate to the situation. All in all, I understand customers’ frustrations but put yourself in someone else’s shoes before criticizing. I’ll return again, those ladies were awesome and serviced New Yorkers with a smile despite receiving...