Queens Public Library at Briarwood — Attraction in New York

They provide misleading informations. For instance, I needed a help regarding of finding a textbook. One lady said, “go ask her over there”, so I did, she said, “we don’t have the book in our library but central library has it.” I repeated myself few times to her whether she’s sure! So I took her advice and went to the central library (took me an hour to reach there), the man at the central library said, “we don’t have that book and that lady must’ve checked if we have it in our library, therefore that lady gave you false information”, I had to be agreed...

I must say that the staff was incredibly helpful throughout my entire experience. From the moment I walked in, I was greeted with warm smiles and a genuine willingness to assist. In addition to their knowledge and helpfulness, the staff also displayed a great level of organization and efficiency. The library was well-maintained, with books neatly arranged and easily accessible. Overall, I highly commend the staff of my local public library for their outstanding customer service...

They used to be nice. Now is almost like I'm asking them a favor. Today I went at 5:38pm to get my card number because I needed to print something. The woman at the front desk said it's late, I told her it's just a print out then she said ugggg... go ahead. I said the reason I had to see you is because I don't have my card with me. By the time she complained and show her lack of respect and customer service it was too late they shot down...