Dunkin' — Restaurant in New York

The wait was incredibly long as the male staff taking the orders was slow. This was fine as I was in no rush to be anywhere. When it was finally my turn, I ordered the Frozen Matcha Latte. I am extremely lactose intolerant. Just to confirm, I asked, "that comes with milk, right?" The young male employee stated in a snarky manner, "yes, obviously." This was also fine. However, I watched this young male employee put whole milk in the cup with ice. He then adds a splash of oat milk in the cup. This employee proceeds by placing ice, matcha, and cold brew in a blender. A female employee informs him that I ordered a frozen matcha latte and that's not how it's made. The male employee responds back in a foreign language, and continues blending it all together, pours it in a cup and hands me this drink.

Waiting was fine. Snarky attitude and response, I can tolerate. But insulting my intelligence by handing me a drink that was made completely wrong, and thinking I'm too stupid to notice - that is not ok. When the female employee addressed this issue with him, he should've thrown out the drink and made it correctly. I specifically asked for oat milk for a reason. I specifically asked for a frozen matcha latte instead of a cold brew matcha concoction for a reason. When customers ask for whole milk to be replaced with oat milk, there's good reason for it. Above all, I am floored by the fact that this employee thought it ok to give a customer exactly what they did NOT ask for - assuming the customer is too much of an idiot to notice...

One of the worst Dunkin’s I ever been too. The workers are rude and don’t understand what your saying! As the guy was taking my order he wasn’t paying attention and he kept turning around joking with his coworker. I had to keep repeating myself. At first I said I want a mix of munchkins and I asked if jelly was in the bag he said yes meanwhile it was just a bunch of old hard munchkins. The coffee I ordered they got wrong! I said decaf like 20 times and he gave me regular. A good thing I checked the label because I will get sick if I have caffeine I’m highly allergic to it! They also only gave me one shot of mocha when it comes with 3 and I said coconut which he didn’t add. So I said to the guy this isn’t the right coffee. He gives me another one with no almond milk! I couldn’t turn back or else I would’ve. This place is a disaster plus the line is out the door always and they are slow. They rush that’s why my order was all wrong! They messed up my whole order! I will be reporting this place...

Don’t bother coming here for ice cream. The workers would rather lie to your face saying they dont have containers for fresh packed ice cream despite you pointing out RIGHT BEHIND THEM, that they do have containers. I get that its a sunday and its tiresome to pack ice cream but they didnt even ask us what the flavor was before saying they didnt have it. Not to mention, we first said the quarts, which they said they don’t have that size, so we asked for the smaller size, which they also said they dont have. And thats when we saw PLENTY behind them and despite pointing it out, they just doubled down and said no. So even though it was the ice cream, with work ethic and moralities like that, I would expect the same kind of service for coffee and the dunkin side of business too. Don’t bother stopping by for such horrendous service. You’re better off going down northern towards great neck and go to the dunkin/baskin robbins there. They actually do their job instead of lying so they don’t have to...