Dunkin' — Restaurant in New York

Absolutely the worst customer service I’ve ever experienced at a Dunkin’. I was a paying customer — finished my coffee and food, and was quietly studying on my laptop. Out of nowhere, a staff member rudely barked, “You have to move out.”

When I asked why, he flat-out lied and said the store was closing (it was only 6 PM, they close at 8). When I pointed that out, he switched his excuse to, “Each customer can only sit for 20 minutes.” Really? Since when does Dunkin’ run on kindergarten rules?

To make matters worse, I watched him treat another polite customer the same way. She patiently waited for her order, only to be ignored completely until she left. This guy is rude, arrogant, and clearly not fit for customer service. If management cares about this store’s reputation, they should replace him immediately. I’ll never be...

I have been going to this dunkin' donuts for over two years, I have never had any problems besides the line being a little long and the service being slow because there is usually one person making the food, but I went and ordered a everything bagel and it came mini so i decided to go back and ask. Now I am not the type of person who complains if it is a little mistake but I just felt like If I have to be at work all day I would like to eat more than a mini bagel. I paid for a large bagel. When i arrived there was a older woman who works behind the register and i asked her and she proceeded to say it wasnt a mini bagel and took the bag and threw it out which wasnt a big deal but it was the attitude she had. she made me a new bagel that was twice the size and it was fine, I just wish the ladys...

My son ordered the following:

Large frozen strawberry lemonade Medium Dunkinchino Medium iced caramel coffee with cream and whip cream Medium iced caramel latte with skim milk and whip cream

Before leaving,3 the kids tasted item 3 & 4 (which they have ordered for years) and it was a Dunkinchino....NOT WHAT THEY ORDERED. The store refused to correct the order without paying for it again!

THIS IS HORRIBLE CUSTOMER SERVICE!!!

Avoid going to this location for intricate beverages since they don't seam to know how to...