Emergency Snack Bar

When I first called I was on hold for over 14 minutes when I just heard someone hung up, called again the same lady picked up the phone and I asked her what happened, she had an attitude real bad, when I made the order I specifically asked for delivery to come down because I cannot go down because I’m I’ll at the moment the same reason why I ordered food, I asked the lady to send change as well for the amount I had and she agreed, 1 hour later the restaurant called me telling the driver was calling me when it was a lie, she said o had to go down or I wasn’t going to get the food, I asked her to call the delivery person to come up and she didn’t let me finish speaking she just hung up on me, now I don’t understand what’s going, I called the restaurants again and asked her to call de delivery person to ring my bell, when driver came up I asked him what happened I never saw the call, he admitted that was not his fault that the lady that took order didn’t mention he had to come up or bring change, at this point I only could’ve gather the change I had and paid for the food and couldn’t give him a tip, this is totally not fair for him, Egan I was given the food the plátanos where cold and dry , I ordered juice there was not straws or utensils to eat the food, until the restaurant hires professional people that knows how to provide customer service won’t eat again or recommend this restaurant to no one!! HORRIBLE SERVICE! If you can’t provide Exellent customer service you shouldn’t be answering calls, you supposed to be cleaning toilets!!! If I could I would give a 0