Five Guys — Restaurant in New York

Parking here is quite difficult. You end up double-parking which may pose a problem if you are not certain how long you will be in there.

Ordering...one customer on line ordering before me. The customer ordering solely in Spanish took nearly 8 minutes to finalize her order. One cashier who also organized the orders very efficiently was the only one to take orders.

Food- the preparation was a bit haphazard. Some orders had to be re-arranged on the wrapping paper and a few had to be moved to new wrapping paper to ensure the correct filling of orders.

Observing the cook, there was busyness but not overwhelmed. Many of the burgers were breaking up while on the grill and then pieced on to sandwich. When wrapped, one may never notice the shortage or the sloppiness of the meat. At minimum costs of $12 for a cheeseburger, broken and beaten up hamburgers should not be up for debate.

There was an observation of teamwork amongst the staff of three and orders were being managed...

If you park in the parking lot in the rear of the building you can’t enter the restaurant from the back entrance even though the signs are directing you to. I went down the very long corridor only to discover the door was locked and the handle broken. I then proceeded to go back the way I came then around to the front of the building to enter the restaurant passing Red Crab. The guy at the counter was very nice. Confirmed my order a couple times. I ordered the large fries with no salt (as a vegan, it’s the only thing I can eat here). The Fries came within a couple minutes while I was grabbing my ketchup and vinegar. There was a lot of fries which was nice, more than enough to feed at least 3 people. They were pretty limp not crispy but I like...

For starters the food was too expensive. There are no meal options for kids. I spent nearly $100 and when we got home to eat. The fries were a ball of soggy oily mush. The burgers were a mess. The patties were bland, the cheese was on the corner of the burgers. I don't understand the hype about this place. And with over ten people behind the counter;how did they mess up the food? I called the manager and he tried to reimburse me with gift cards. But I don't see the reason why I need a gift card, when I will never eat there again. Very disappointed you can tell that the staff is there to collect a check at the end of the week. They put absolutely no love into what they do. I feel bad for...