Fresh Ibakery — Restaurant in New York

On February 12, 2025, I visited this restaurant with my sister for breakfast. It appears that the restaurant only offers take-out, as there were no tables or seating available for customers. We were served by a full-figured female server, and I was surprised by the rude service we received. One of the items we ordered was noodle soup, which I’ll refer to as Noodle A. Noodle A was placed next to another dish, Noodle Soup B. However, the server mistakenly gave us both Noodle A and Noodle B. I clarified, saying, “Wait! We only wanted Noodle A, not B.” Her response was, “You said it, and then she (my sister) said it again; you guys said it a couple hundred times.” Objectively, this was simply a miscommunication that we only wanted Noodle A. Such misunderstandings happen every day in restaurants. Without her mouth, a quick action to return Noodle B to its original place would have resolved the issue in just a few seconds. I had hoped for a normal response from a server, such as, “Oh, no worries,” but unfortunately, that was not the reaction we received. When I asked her where we had said “a couple hundred times？” I sarcastically commented at the end, “Wow, you guys have professional customer service!” She responded by saying, “Yeah, I’ve been in this field for 20 years.” Very truly disgusted! I will never ever recommend this...

Used to come here often for their chopped roast meats hanging by . Place has became overcrowded due to accepting food stamps that their quality went downhill. Their meats are a hit or miss, sometimes too bland, sometimes too salty. The cha siew (roast pork) is chopped poorly, very thick slices and it’s dry and lacking flavor. The roast pig skin is not even crispy, they give you the scraps that no one wants (lower leg meat). Some parts are very lean and dry. The roast duck is lacking flavor, the skin is very rubbery and sometimes leaves mouth full of oil. They also sell bread in the back of restaurant. The bread does not look appealing, taste was ok but do not get the steam white ones in the fridge, those taste bad. Overall quality went downhill due to influx of customers and demand that they start making their food with minimum effort to keep up...

If you can't speak chinese, they will rip you off in price. I was an regular and I know what everything cost but some of the employees still take like an extra dollar here and there. I didn't complain because I was trying to be understanding of the covid economy but today they took extra 5 and basically ignore me when I try to get an answer on the pricing. They up my cost by 50%, basically I paid 150%. Big mistake on their end to lose an regular for this and refusing to answer. I don't care if its covid economy anymore, I am too polite to scream in the store but I am very upset....