Golden Bay — Restaurant in New York

My parent love coming here so we came here for our family dinner of party of 13 with 4 toddlers. The food was amazing but the customer service was horrendous. This review is specifically targeted to the store manager in white shirt named “Kin.”

I approached him twice - one asking about my reservation and which table and second time was asking for a cutting knife so I can quickly serve the cake and leave the restaurant since our little ones had bedtime routines. He rudely told me, “let the guy clean up first, why the heck are you so impatient.” “Let me get the tea first then I’ll tell you where you sit.” The tone, body language and language he told me was unsettling. What kind of customer service is that? Next time, I will take my business elsewhere. Sadly, the server had more manners than...

I reserved three tables and paid a $200 deposit, but when I arrived, a couple took my table. I’ve paid for three tables and still couldn’t get one. The service here is awful, and honestly, I don’t get how this place has 3.8 stars—it's more like a 1-star experience. Why am I being treated like this? I’m being pushed to wait outside in the cold, while the waiting area inside reeks of fish and is tiny. Last time I came, the bathroom was disgusting, and the food was just as bad. I gave this place a second shot, but clearly nothing’s changed. Maybe it’s time for this place...

This is a great dim sum place. We went around 12:30pm on a Monday and it was packed! We usually go to Choi Fook for dim sum but wanted to try this place out. There is a lot of sea food (which we don’t eat) but several members of the staff spoke English and told all the ladies with the dim sum carts not to bring us sea food! They made a point of showing us all the things we could eat. We are way too much and paid $26. Chicken feet were very good, the odd pig buns are secretly filled with pastry cream (and delicious) and the ribs were lovely. We will...