Gold Grill pizzeria — Restaurant in New York

I had an issue at this place,this was the first time this happened to me at this place, when I had ordered a grilled chicken hero and I requested for it to be lightly cooked but it came out very well done and dark,I asked the store owner about my order saying that I requested it to be lightly cooked, and that it came out dark,it was lightly cooked in the past and it didn't look dark in the past when I've ordered from this place, in the past ,so when Ive ordered a grilled chicken hero,when I ordered from there and I was surprised by how well done it came out, and it looked dark, and I really wanted an exchange but he wasnt accomanding at all ,he said it was cooked lightly, and that if it was cooked lighter it would have been raw meat,I definitely didn't want raw meat,and when I asked if I can exchange it for a meatball hero he refused and I had to keep the chicken hero ,I didn't want to lose my money,but I don't plan on ordering anything from there again due to what happened...

We ordered two burritos around lunchtime, and even though he said 10-15 minutes it actually took 30-35. The burritos were extremely disappointing. They were mostly chopped lettuce with a few diced tomatoes, air, some guac, and some meat. No rice, cheese, or pico. Just from holding the container they were the lightest burritos I've ever held. Also, the sour cream on the side had that crumbly thawed-from-frozen consistency- maybe even slightly expired? There are much better options on the island for quality Mexican. We tried a slice of Sicilian which was good but we definitely do not recommend the...

I asked for my food a certain way and her refused to change it after he messed it up. HE COOKED THE LETTUCE IN MY ORDER!!! He doesn’t follow directions and obviously doesn’t care about his customers. He’s a mysogenist who dismissed women customers as petty annoyances. and HE CANT COOK!!! Horrible experience....