Golden Chicken — Restaurant in New York

Awful customer service!! I used to come to this restaurant so often when they first opened. There was such a friendly and polite lady that worked the front. I have no idea if it’s under new management but the man who works there who appears to be the manager shouldn’t deal with customers AT ALL. Keep him and his nasty attitude in the back doing paperwork or something. This is my second disgusting experience with this location. The first time I came in person and there was a slight issue with the card machine and his attitude was so RUDE! And impatient. I asked about the lunch special and he was like “just look here”. I placed my order I grabbed my food and left.

Today as I work from home I said I would give them a try again. After being overcharged in uber Eats ( my choice so I knew there would be an up charge) I ordered half chicken with 2 sides and a coke. After deliver fees and taxes my $16.59 meal went to $23 okay again I choose to uber it. My food came rather quick since I was close. So i was grateful for the fast service, only to look in the bag and see that my $1.50 can of coke was missing. I quickly contacted the restaurant to notify them that it was missing from my order. The male on the phone simply said to me “ oh I didn’t pack the bag so I can’t prove if the soda was there or not”. I’m like sir it’s not and the delivery literally just left. He then goes oh well you need to call uber and have them refund you for the soda because I didn’t pack the bag and it’s the delivery persons issue now. I was in disbelief! Granted it’s a can of soda but his energy and lack of accountability as a representative of the restaurant was soooooo nasty. I said I will never order from here again. His reply was okay and hung up on me. As this neighborhood continues to transform to a more modern and polished environment I would hope Golden Chicken shapes up their interactions with the community in which they work. Before more decide to avoid their restaurant and go down the block to their...

At first when I walked in, I thought the restaurant was very clean. Being that this was my first time dining here, I thought it would be safe to order chicken wings with french fries. However, to my disappointment, the chicken wings had no taste. It just tasted like it was fried and they added vinegar and pepper on top of it. It was supposed to be spicy chicken wings, not tasting like the chicken wings should have vinegar poured on top. When I told the waitress that it didn’t taste the way I thought it would, she did not offer any solutions. When I asked her if I could try the barbecue chicken instead, she told me that maybe I could try adding barbecue sauce to it on the side, but she would have to charge me extra and she couldn’t make me another one. What made matters worse is that I had to use the bathroom and I asked another worker if I could use the bathroom and they told me that they don’t have a bathroom available for customers. He said he didn’t know where I could use the bathroom. Aside from the place being clean, I did not find the food good, nor did I find the workers nice or accommodating. I will never come...

I had a very bad experience on Saturday night my friend and I came to this place to get food. The lady behind the register was very nasty to us. We ordered the food and paid. After paying for the food the lady was still nasty. So I told the lady I wanted my money back because she was being so rude. The lady did not want to give me my money back and I didn’t get my food. I had to call the cops for them to give me my money back. The cops came on the scene and told me they couldn’t do nothing about it. So the cops left and I decided to take the food. The lady grab the food out of my hands. So I ended up Leaving with out my food and the money she owes me. So now I have to call my bank. This was very inconvenient. I’m sorry I came to this restaurant it ruined my night. I do not recommend anyone to this restaurant because I believe that they’re rude very rude and nasty and...