Joseph’s Dream Burger (JDB) — Restaurant in New York

Its not my first time ordering from Joseph’s burger. We order almost every few weeks and we also eat there. I never have complaints usually their food is delicious and they always follow the special instructions on the order. The only special instructions i always make sure to write down is to cook the meat well done or very well done. I get sick if i eat it raw. Today i ordered a burger salad and i asked for the burger to be well done. My husband picked up the order and didn’t double check. To my surprise all the meat was raw inside and I couldn’t eat it. This is very upsetting because i am a very loyal customer been going there for past 7 years and now i need to find another burger...

I've been ordering from here for years. Today, my wife's burger was pink on the inside/underdone/raw (depending where you bite). We called and were told "that's how it comes from the manufacturer" and the owner/manager refused to budge. I pointed out that my burger was fine and he didn't seem to care.

I have spent hundreds on their burgers over the years, but they can't even have a basic amount of courtesy when they make a mistake rather than doubling down on nonsense excuses about the manufacturer.

Edit: After returning to try and return/exchange the raw burger the owner/manager threw it in my face and put me in an ambulance with how hard...

Someone from this greasy restaurant called my phone at nine pm to ask if I had paid for my order. When I told him that I gave 100$ cash and the man went out of the store and brought me back my change. The employee that called me said “ If you say so and hung up the phone on me. Subpar food and such poor service. How is it okay to call customers and accuse them of not paying. Check your cameras if you don’t believe me. Never will I order and patronize any of their locations after service like this. No stars for this place.

Updated to add, I found my receipt. Shame on...