Lounge 43 — Restaurant in New York

I wouldn't it even give them one star honestly. I tried to contact the Venue in regards to a Birthday package that they have. No one responded (Should have taken the hint then) so i decided to pay the deposit at least to ensure I could get my day... It was my hope that they would receive the deposit and contact me in regards, NOPE... I then called every # I could find for them 929# and another number listed else where (i can't remember where). I was getting no response at all so I searched for a new spot (Harlem Hookah) a booked immediately. I then reached out to paypal to dispute the charge and it wasn't until then did I receive a VERY prompt response:

You I paid the $200.00 Deposit for a Birthday PAckage deal. I've called several times to set up my date, left voicemails for callback, left messages on Facebook and even had friends call. I just want my refund so that I can book else where.

April 24, 2019 at 2:15:47 PM EDT

I’m sorry Brittany, our phone has been having issues for about a week and were working on fixing it. I did not see any Facebook messages but please email me at xxxx and we can set your date. You can also send me your number on here and I will call you back from my person phone. Thanks!

April 24, 2019 at 2:25:33 PM EDT

You My number is --** However because we were pressed for time with letting the out of towners know where to meet us at we booked elsewhere.

April 24, 2019 at 2:46:35 PM EDT

You Good Morning, I just want to resolve this. Please process my refund so that I am able to proceed with my plans!

April 25, 2019 at 9:47:34 AM EDT

You I guess something is wrong with your email now as well. I should have read the reviews before doing this. I will dispute accordingly!!

April 26, 2019 at 1:14:10 PM EDT

Today I had to escalate my inquiry in order to have something done because this establishment is unorganized and mismanaged.

I am far from dumb. Even if a phone isn't ring your voicemails are available and can be checked from any landline or mobile device.. IF you have cox or Verizon (or sister companies) you can log on to you account from your mobile device and hear voicemails. Do better business for...

I hit up this place not too long ago for my first time trying out this place after quarantine restrictions were lifted for outdoor dining and treating myself to a single lady solo night out. It was very chill and the vibes were awesome. The staff was very friendly and welcoming towards me. The music was good too and the set up was pretty nice. My only complaints are they do charge A LOTTT for refills on the hookah so that’s why I rated it 4 stars because the whole price to get just the hookah alone is pretty pricey itself so why charge a hefty amount but I guess that’s how they make their hustle (no shade) and they also charge for water so I want to give you all the heads up. I think water should be free in my opinion just from being at other bars in my life and they always gave free water but I understand that it could have likely been due to covid so I’m not too worried or stressed over that. They did alert me ahead of time that they only have VOSS bottled water and they charge for that so it wasn’t no shock or surprise. I needed the water. Can’t say much on the drinks, I didn’t get any. Food was okay. They have some Spanish food options. Other than that, I had a fun time by myself just getting away for a little while.

Update**: I went out another time to have indoor seating before mandate for vaccine. It was chill. Food was good, had to order a dish if you wanted to drink. Drinks were okay, didn’t really drink much that night but my mom liked the variety of drinks and flavors for the hookah. We enjoyed our hookah too! The servers were so sweet and helpful. The music the dj was playing that night was lit too! Another wonderful night as a girls night out but...

WAY TOO EXPENSIVE!

My boyfriend and I googled this place as he just moved to the Bronx and we were looking to enjoy a night out without having to travel the the city. For the price we paid, we should have just went to the city or Washington Heights and we would have gotten more!!!

Our bill came up to $150 and all we had was 2 drinks and a hookah. The hookah alone was $50!!! We tried to not complain and just enjoy our night together however I was upset when we asked for a coal replacement and we were told “ because you have a pineapple head it takes more coals so it’s $20”.

I called prior to us going there and I was told over the phone that Hookah’s are $25 and that included coal replacements. I guess I was lied to.

The place looks nice, and the drinks were good however, when my boyfriend and I arrived we were the only customers there and the bartenders were not inviting or pleasant. As their friends or “regulars” walked in they said hey, with smiles and ran behind the bar, but when we came in we didn’t get a hello, or can I get you two something. All we got was a “you can’t sit in the back it’s only for bottle service”.

Essentially we were displeased with the prices, but we may have been able get over it and enjoy our time there had the bartenders been more nice. We would happily pay a 25% gratuity for good great service, too bad we were forced to pay it and the service was terrible.

I would ONLY recommend this place for a big celebration of happy hour when prices are significantly cheaper.

We won’t...