McDonald's — Restaurant in New York

There is a major problem with this McDonald's!! I have been coming here for years, and I put up with alot of inconveniences! Non the less, last night was appalling!! What's wrong with the girl cashier tan skin, black hair, the Hispanic or Indian girl with the yellow long press on nails?! Im sure you can single her out of the crowd. I wont say her name even though they all kept saying eachothers names out loud like it was high school musical back there. Is it mandatory for her to not give me my receipt? I , like many other hardworking Americans who have been coming here for as long as we all can remember, need a receipt; especially just incase how fast food workers forget to give us all of our order.. and wouldn't you know it, not only did they fail to give me my receipt, but they failed to give me the correct order. I asked for my order more than three times! Is it also part of the owner's of McDonald's policy to berate the customer in Spanish? I'm Puerto Rican and I understand everything they was saying. How rude to have said all of that in front of the customer, and about the customer. Is this how you value your rewards members? I'm going to post about my experience on any social media platform! Mark my words! I would also like to state that the woman manager allowed her staff to keep acting maliciously and she acted as if nothing was going wrong. Is this how you run your establishment?! The African American fellow, tall, with a kind of lisp, gave me again the wrong order and the wrong receipt. Must be nice to pick out the garbage a receipt from three hours ago to give to me, thinking i wouldnt know the difference! The owner should pop on in!! Must Like losing out on money. Many thumbs down! I'm going to spend my money elsewhere....

Rubbish. I placed an order for breakfast. McDonald’s gave me a four digit code to pickup my breakfast. I gave it to them at the drive thru. They told me they could not find the number.

I told them that McDonalds gave me a 4 digit code, and I gave that to them. They told me they still could not find it. The manager, Lorena, told me I could not be given my food, and I had to wait 24 hours for a refund.

I was incredulous. I was like ‘I paid for my food and I gave you the code’ She was insistent that was not the code and it had to start with ‘16’ for it to be real.

I said that’s not what McDonald’s gave me. I showed her my order under ‘recent orders’. Not good enough for her. At this point I’m running late to get my son to the doctor. I’m like ‘This is McDonald’s, you make 10 sandwiches, sell 8 and throw out 2 if nobody buys them by a certain time, please just give me my order.’ She refused.

I told her that it’s not my fault their system doesn’t work, I paid for food and should be given some, after all I proved I paid for it. She starts arguing with me that it’s not her fault, and she can’t do anything without a code. I told her it’s not my fault either. So whose fault is it? Donald Duck?

So I wrote this review. I’m 15 minutes late by the way, whilst writing this. Abysmal customer service. Thanks for nothing, Lorena.

So if conclusion if you’d like to pay money to argue with a...

Tl;Dr poor service, frequently gets orders wrong.

We try and avoid this place even when we specifically have a hankering for McDonald's. We always have an issue at this McDonald's no matter what time of day, whether we order from a food delivery service or in person. The orders always get screwed up, from missing items to getting a sausage egg and cheese mcgriddle that just had cheese! If there was other fast food options besides pizza and halal nearby we'd probably never go here again. But today I finally understood why it's a mess: there's no communication. It was a busy time since school had just let out and I stood for about 5 minutes waiting for a Dr. Pepper and watched the crew work in relative silence while pushing out food orders without tickets and without speaking to each other. Anyone who has worked in food service knows a quiet kitchen spells more trouble than a loud one. Eventually my sister flagged down the man doing drink orders and asked if the drink he'd just placed in the row of 8 other drinks he'd been setting down indiscriminately was our Dr. Pepper and he said yes...it was a Coke. Management here really needs to have a talk to the crew about working together as a team and communication, especially when it's busy. Yes it's just a McDonald's, and I'm not expecting white glove service from a fast food joint, but our community deserves better than what we're...