McDonald's — Restaurant in New York

They are very unprofessional. They don't have quality standards at this restaurant. Often the bathroom is closed to save costs, and reject clients that need to use the bathroom. They aren't inclusive, table service doesn't work, so they can't serve people in need of it (blind people, etc.). Customer service ain't their top priority, and the staff is poorly trained. They can't even read a number on a food bag, and move it 4 meters from the counter to the tables at the back of the restaurant.

Sometimes they close the tables on the back for no reason, so they can block the bathroom from a further position, even if the restaurant is full and customers that have to eat standing up because tables on the front are full.

Some restaurants made Americans believe that McDonalds was on it's way to achieve a great brand, great service, at affordable rates, such an amazing combo. However, restaurants like this one remind us how poor management, lazy employee networks that rotate staff based on ethnicity rather than performance, excused into a labor shortage, remind us how a brand can go from great to awful very quickly.

Back in the day McDonalds tried to sell franchises to decent, religious, families, uncapable of having this stupid mistakes, however nowadays territories are owned by big companies and rich brats that lack skill or common sense to keep this under control. Totally disappointing. If by any chance they feel some sort of smart businessmen, I remind them that when I see a restaurant like this I'm happily go from spending double or triple for buying what I like, to spend as little as possible and still enjoying the food quality that hardly can be ruined by these incompetent people. And when a competitor opens local next door, I happily spend much less and visit them instead time to time. But at the end I'm happy because they save me money. They a condemned to be the cheapest. Being the best takes much more than this.

Thank you for being so bad, but cooking the...

Just went there today, 7/13/25, and the service was mediocre at best. One or multiple of the employees were having a breakdown or drama about one of the employees supposedly trying/wanting to be in a relationship with a manager. This caused mine and other customers wait times for things as simple as drinks to be unreasonably long. Not to mention that when they finally came out, they weren't as ordered nor did i get all 3 drinks I ordered, only 2 of the coffees. Those two I did get luckily didn't have any sugar in them as my relatives have relatively serious diabetes. This branch, from the past times I've gone, is already subpar in their quality compared to even the White Plains one, with employees very blatantly only there for a check.

There were 6 employees at the front, but it felt more like only 2 as the one employee who did attempt to help us as best as he could was still spread thin trying to hand out orders, fulfill them and man the kiosk. I have worked in retail and customer service positions, but never once were personal problems supposed to be a problem on the clock, let alone interfere with the service customers received. If an employee has a problem and is unable to perform that is understandable, we are all human, but it should not be dealt with on the floor in front of customers, especially regarding inter-team relationships.

Kudos to the employee who did his best but a 35-minute wait time for a relatively medium-sized order at most because of personal problems affecting the entire floor team is not...

This McDonalds always says that their Ice cream is broken..These workers and Managers fell to realize that just because I’m on the other side of the counter doesn’t mean that I wasn’t in her shoes before these machines have certain time frames on when they have to be clean and certain items changed as well It’s been many times that the afternoon or night shift forget to clean the machine it’s messed up if your driving and your child wants to enjoy a Ice cream and can’t it is all so hard to explain to a child That he/she isn’t able to get it come on guys you have to do better then that like for real another thing y is it that u can dine in spend money and aren’t able to use the restroom How many days or weeks that we being told that their is no key This is my local mcDonals and I do walk 10 blocks to get to this location and to get back home This Establishment makes great money for things to happen like this also customer service isn’t pleasant at this place as well I speak 2 languages and when they speak Spanish their literally talking about the person right in that persons face and they don’t even know it but I understood I think Corporate needs to be called also when a customer ask for the number it should be given don’t know y they do t want to give it and then start talking about y I want the number and to continue speaking to the other co workers if they ain’t doing anything wrong or know they not supposed to do certain...