Don't spend correction WASTE your money here !
At first glance the place has cute decor ( this used to be Exhale)
As I walked in there was a young women whom I would later find out was the hostess turning away a party of 4.
I only notice this interaction as I was walking in to meet my brother for his birthday dinner because of her appearance and tone in which she turned them away (the encounter struck me as odd for a hostess speak in that tone that i didn't think she was the hostess), moving on.
I asked for the my brothers table the gentleman whom appeared to be the Manager, had some trouble looking for his name and a staff member quickly pointed us to the right direction.
I would like to note the reservation was set for a party of 10 at 6:45 and 7 guests had arrived, and the same the hostess had told my brother she would cancel the table if ALL his guest hadn't arrived at while at the same time she increased the minimum to a party of 12, again Odd (the rest of his party ( 3) arrived at 7:05)....
After that the waitress we had quickly took drink orders and came back with appetizers 4 plates of empanada 2 on each plate etc etc.
The same waitress at this point must have started a timer because she came back to the table on 4 seaprate occasions urging us to put our main dishes in because another party had arrived.
It was the strangest encounter I have ever experienced; she went from explaining how our food wouldn't arrive on time to another party was on arrival at 10 pm.
We were all getting turned off as we were still working our apps and trying to celebrate my brother's birthday....
In between the urgency to put main dishes in the waitress kept picking up plates and asking if we were done as people were clearly still eating.
Then we had another waitress along with our waitress basically stare the whole table down because we took up a little too much space.
This was the final straw as my brother was now embarrassed with his guests and the family was also feeling uncomfortable.
We collectively decided to cancel the party pay and go home.
One of our guests did not like this place from passed experience and warned us of the hidden surcharges and lack of customer service. He was absolutely 💯 correct.
We had a $600 bill for less than hour,
2 cocktail drinks for 1/2 the party and a couple of underwhelming empanada and Mediocre ceviche. The margaritas were decent pues Claroooo, if they were selling the reposado in the drink and charged $4 for flavor it had to be decent ....
We have over 20+ years collectively in the hospitality and F&B industry and we were appalled by the hostess, wait staff and quite frankly the operation as whole.
My brother because he is a gentleman still tipped the staff. The Manager Jimmy did try something towards the end in recovery with an apology and $100.00 gift card to go back..... peroooo why ???? What for ??? the hostess as we were leaving rolled her eyes and did a two step shuffle and left the scene as he was left dealing with us, which clearly means she's something to the owner because really 🤌🏽.... It is safe to say no one in this group that knows anything about quality of service and hospitality will be returning to this place.
The reservation was at 6:45 pm and by 7:20 pm we had left deeply offended and flabbergasted.