Napoli Pizzeria & Restaurant — Restaurant in New York

I've been a customer of Napoli for many years, but what happened this evening was by far a bunch of underhanded bull#$&$@. I ordered a medium pizza....buy them all the time. $9.00. No problem. If you want to add a topping: 1/2 the pizza is $2.00 more. OK, no problem. If you want to add a topping to the whole pizza, its $3.00. OK..Great. So, I'll have 1/2 mushrooms, and 1/2 sausage....should be an extra $3.00, right? WRONG. What do you mean? How much is that? $4.00! WHAT? How can that be $4.00? How is that $4.00? The whole pizza is $3.00...That's what I'm getting....how is that $4.00? THOSE FREAKING IDIOTS SAID, We're charging you 1/2 X 2.,.,WHAT????? WHAT Greedy SOB's they are!!! I would expect an idiot who didn't know how to do simple arithmetic to make a stupid MISTAKE and charge someone $4.00, at which point it would be funny.....you know, like, "hey Mike, you'll never guess what that kid MIKE at the pizza place did the other day, when I ordered a 1/2 sausage 1/2 mushroom pizza....." Yeah, a mistake. But this is no mistake...... and this is NO JOKE. Those guys at Napoli actually took an idiotic idea like 1/2 + 1/2 = 1 1/4! Now, listen to this: Using THAT kind of "Greedy gyp you customer" kind of thinking like Napoli tried to get me with, and apply it to this: If I ask for a pizza with 1/2 sausage.....shouldn't it be $1.50? Because 1/2 the pizza should be 1/2 of the whole. Right? A pizza with full topping is $3.00.....shouldn't half be $1.50??? THAT'S JUST AS STUPID AS CHARGING $4.00 for 2 1/2's.

I will never buy anything from...

We usually order just pizza from the slice app for delivery, its always easy, quick and delicious! Today I called in my order, asked for a side salad with my panini rather than fries, initially the young man said "OK, sure". I hung up and was then called back to be informed they don't normally do side salds with panini's but would make an exception for me as I was already told I could do the swap. I appreciated this very much and told them so. My food arrives fairly quickly but, no side salad OR fries. So I called them to inquire about my salad, and the young lady on the phone was very nice and was understanding even when it seemed as another person, she was speaking with on the other end, didn't want to be so accommodating. She graciously got me the manager and he was apologetic and understanding and sent the salad immediately. That's good customer service. My meal was incomplete for what I paid for, regardless of the circumstances and Ronnie (manager) made it right. Salad was delicious and fresh as well. I appreciate the quality of customer service here and the food was...

When it comes to pizza I’m always looking for a place I can trust to stop at if I’m in the area and in the mood and I’m ALWAYS in the mood for pizza. Napoli showed up on my GPS on my way home the other night. It conveniently located and easy to spot with plenty of street parking just read the signs. The place was pretty clean but a bit outdated inside and the gentleman at the counter who seemed to be the owner was more then happy (and very friend) to let me photograph the place for this review. I order a square slice a little smaller then a Sicilian with tomatoes and red onion. The slice was delicious with flavor in every bite. The bread had a little crunch but also soft inside and did not get soggy like some places so to my liking it was perfect. I also got a can of a coke and my total was under $6 which was a steal compared to other places that charge $5.50-$7 for a slice like this alone. So overall 5✨for service, taste / quality and cost. I will return to try a different slice from the large...