New Green Dragon — Restaurant in New York

I am upset and deeply hurt by what my family and I experienced tonight. We are regular patrons of this restaurant and usually always have a decent experience. However, tonight was different, as soon as we walked in I noticed they weren’t as welcoming as prior experiences. The manager who also serves as a hostess barely lifted her head up to greet us and once she did, she annoyingly pointed to the table where we usually sit, as if to say, “just sit down”. We sat and we placed our orders. I ordered curry shrimp, but asked if they could make it without onions and peas, the waitress said that would be extra. I thought it strange that an exclusion request would be additional, so I declined and figured I would take it out myself. There were other mild grievances we had throughout the course of the night that we ignored but what put the icing on the cake was when we received our bill. As I look at the check I noticed that the waitress handwrote the gratuity on the check. While I have been to restaurants that have clearly stated in their menu or signage that parties over a certain size or dollar amount will have a gratuity or service charge automatically added. However, this was not the case, our party consisted of just my husband, 1 year old daughter, 1 month old son, and I and our bill was $60. This was not stated anywhere, and based on the fact that it was written in and not printed I knew this was not standard practice. I asked the waitress why this was added, and was this added to all the other checks. She nervously chuckled and walked away. I then started to ask the other waitress who is more experienced and I asked her to see the other checks from the night to see if gratuity was handwritten in as well. She said that her manager told her to add it to our check. I walked over to her manager and demanded an answer and this woman literally looked me in my face and said, “We only add it to SOME customers”. So I said, well what’s the criteria, is it the black ones? She said we add it to the customers we think aren’t going to tip. I told her that she is a Racist and she should be ashamed of herself as we ALWAYS come here and tip 25% and higher. To add insult to injury the other waitress comes out from the back with another receipt with handwritten gratuity added, and said this was her black table earlier and they paid and didn’t complain. At this point even my timid husband who was trying to calm me down this whole time, was pissed, and said “wow, do you realize that isn’t okay? “

Needless to say I will be reporting and filing a complaint with the city. I wouldn’t recommend this place to a dog. I kindly request that people don’t patron here, no matter your race. Injustice is injustice everywhere, and I was deeply hurt to have experienced this. They weren’t even apologetic, they felt justified by...

I wanted to give this place a try I honestly did. But most of these reviews are right. Walking into the place the lady was looking at me like I was in the wrong place. We sat down and someone came over to us took our order. I ordered edamame as an APP it never came. The main dish came out and so did the Edamame. I told my waitress this was suppose to be an appetizer I'm not eating this now with my meal. She said "So u don't want it" umm NO it was suppose to come first. That's what an appetizer is...anyway I ordered the Bento box with teriyaki salmon, veggie tempura. The salmon was overcooked and was probably only 2oz, it was rubber. And the veggie tempura was hard and chewy gross 🤢 I didn't eat most of the box, the lady ( not my waitress btw) came and asked me if everything was OK I said no the salmon was overcooked hard and not good. They could see I hardly touched my plate. She took the food back and they brought me my check. Charged me $18 and change for a plate I didn't even eat. They took nothing off my bill. The lady at the front didn't even say thank you when I paid my bill. They should of comped that plate but it's OK I will never go back to this place and I don't recommend anyone else do. It looks like they cater to people they know only. Because she had a very different tune when a couple walked in that she knew by name......What a horrible experience. They don't even...

Greatest Chinese restaurant I ever went to. Cindy was one of best hostesses ever. I got there early to bring a cake to surprise my mother in law. I explained to Cindy that after you clear the entrees bring out the cake singing happy birthday in Chinese, and she said "ok" with the waiter right there hearing our whole conversation . So begin we our meal and this waiter was one of the worst I've ever had. It wouldn't have killed him to crack a smile once or twice, and everything I requested was a big ordeal for him. And now the waiter, who's name is Fam, comes out to the table with the cake, puts in on the table, and lights the candles at the TABLE. Then he says happy birthday. Cindy comes over and I ask what's going on and reminded her of my request, and she says "I'll take care of it." She goes over to the waiter, and tells him what I asked for. It was only then that they started singing. So I ask Fam "Is this the way you always do things here? It's very unusual to just drop the cake on the table and just say 'here's dessert' for a surprise." He said that was how they always do things, and that was BULLSHIT! It is definitely a five star restaurant, Cindy was a five star hostess, but MAKE SURE you never get the...