Pearl Street Caviar — Restaurant in New York

We rented out Pearl street from 9pm to midnight for our wedding night after party, to celebrate with 30 of our closest friends and family. Paid 50% deposit 2 weeks ahead of time. When we arrived at 9:15, there were 3 groups of people finishing their dinner on the patio while our guests were awkwardly huddled indoors around a table. The other diners didn’t leave until 9:45.

We were ultimately refunded for an hour but Craig and the team were not proactive in apologizing or addressing the situation, and we had to bring it up with them at the end of the night and ask for a partial refund. We were later told the guests were “unruly” and refused to leave, which was hard to believe since it was 3 different tables. It seems the staff had told them too late about the event, or just weren’t firm enough about making them leave on time. It put a damper on our evening to have our private event not be private for the first 45 mins of the night.

We’ve been fans of Pearl Street for years and were disappointed with our experience. It’s a cute space with great food and music, but didn’t come through for us on one of the most important nights of our lives.

We appreciate the refund and the apology, and maybe that night was a one off, but they seem to have some issues with organization and professionalism when it comes to...

A group of us had a great meal here recently. We ate a variety of items from the menu and everything was excellent. The tea sandwiches were especially great as well all out entrees: the skate, the scallops, the burgers. Out waitress was super awesome, friendly, personable and super efficient too. We sat outside on a lovely night in the super chill inner courtyard and the vibe was awesome. Our bill per couple, including a few drinks, was super reasonable, I thought - about $100 per...

Rented the place from 9 - 12 for my wedding night party. Paid deposit ahead of time. But 3 seperate groups continued to eat and drink until 9:45. When they finally left the staff were able to set up food and drinks for our group. We were refunded for an hour after we asked about it.

We were told some people had been unruly and refused to leave but there were 3 seperate groups. I know it’s not THAT hard to tell people you’re closing for a private event and get them out...