The View Event Space / The View Rooftop Lounge — Local services in New York

So I had my 30th birthday on June 17th at the view Brooklyn. Great location for all family friends to attend. My girlfriend and I met with the event planner Stefanie and also texted details of the vision and idea of theme of the party. She created an invoice on the spot after meeting with her and promised all kinds of vendors and props we asked for. A few things we asked for in the silver package was correct and a other things were incorrect: Problem 1: we asked for Gold stands to put my cake and few other cup cakes on next to where I would be sitting at the throne(theme was Royal king theme) we did not get those stands but a basic looking white stand.

Problem 2: We discussed a table plan of where guest would be seated and even created a seating chart. When my guests arrived there was a long table on one side and the tables weren’t numbered so nobody knew where to sit. Oh it gets good “magically” when I got there the tables were fixed as to the way we had discussed. (My advice pay attention to what your clients want..don’t sell a dream and then last minute have to fix tables during the event)

Problem 3: the lack of communication and not even to be able to get a walk through day of the event to see how we could have quickly corrected things before guest started walking in and unable to find seating or where they sit. What was the point of me creating a seating chart.

Problem 4: if you knew you couldn’t meet needs and was having problems with vendors retrieving certain items that you charged me for shouldn’t you have communicated that with me? The event planner response was “oh I forgot to call you and let you know” if I am paying you for your service I expect everything you said in the contract to be presented as the way we discussed it.

Problem 5: now the red carpet stayed down the whole night. Shouldn’t that carpet had been rolled up after I entered the venue. The amount of people I saw tripping over the carpet was very embarrassing. Overall I am not here to bash or leave negative remarks. I am here to give my observation, advice, and feedback about the lack of communication and the last minute changes as my guests are walking in. If you all know you had an event before mine and couldn’t setup properly for my event you should have gave us extra time.

I am a very honest person and I am not going to dwell on lack of communication or disaster behind the scenes of this event. There were some positives and I would like to thank the Manager Dan. Even though I came in annoyed he was definitely attentive and made things flow correctly. He checked on me and made sure I was alright or any of my guest and I definitely appreciated that.

Here are some suggestions: When people pay you for your services make sure everything you put in the contract you actually deliver. If you are having issues with vendors notify the client ASAP. You never know who your clients are and what major connections they have.(I could have gotten better stands to put the cake on if you communicated at ample time and not last minute. I didn’t pay for basic) Maybe reconsider using 1hr setup and actually implementing a walk through for your clients day of the party while setting up.(again I am very disappointed that you all didn’t follow the table plan until last minute) As I said before I did not create a seating chart for my health. And the tables were not even numbered as we discussed. I know event planning is not easy. I beg you please be transparent with your clients. You can’t do something or having an issue speak up. Overall the event turned out okay. Many people ask would I do another event with you all and I was hesitant. Maybe if you assigned a more seasoned, transparent event planner I may consider it and it would have to meet my suggestion because I feel money was wasted and most importantly Time due to lack of communication and transparency. I am not here to tear anyone down as far as businesses but you all have potential to do better. Especially if clients are paying you for your...

I’m giving this place a one star for being in a safe location. Let me explain my experience. First when I got to the 1st room staff was still cleaning the floor ( from a event that took place before) which got in the way of the event planner who was doing the dictating of who and what went where, flower people, chef, DJ, camera/ video man and decor people where all trying to set up during the 1hr time they were allowed, but were inconvenience by sweepers when that should’ve been done before set up time started. Next the floors OMG… thank God the party was at night with the lights off cause the floors are old looking and dingy, just not what u would expect for the type of events they hold. Next my sister originally had the rooftop for about an hour. But a week prior to her event they are they were offered more money for that rooftop during the time she booked in advance, so yes they told her she could no longer have it.That’s how they do business even after taking your money. They then offered her a room inside for the same hour and she took it of course being last min and already sending out invites. When I arrived in the extra room she paid for My Goodness.. they put up some white sheets trying to hid the enormous amount of random party supplies and junk they were storage in the room. So NO THE SHEET DID NOT HIDE IT 100%.. so yes the guest were asking “what’s this mess” so Embarrassing. Once the party began all the guest moved to a second room for the main event.. and to my disbelief, the staff re-entered the main party event room still im clean up clothes like they were at a community center event in a public park. One female had on crocs, a T-shirt and black skinny jeans then stood in the even by the DJ… would it have killed this establishment to ensure that the staff was dressed appropriately for the event. Everyone had a gowns and suits even the chef and DJ were dressed for the occasion. A street playground outfit are not acceptable after my sister spent over $12,000 for her friends and family to have a great time. In all if you want to have a kids party this is your spot, but if you want to have an a luxury event and book it elsewhere. What you will get here as low quality. If you just want a peek of the city view and that’s all u care about and can turn ur neck for the rest of the mess.. then to each is own. But nope not...

I rated this venue a one star and they don’t even deserve that. I went here for my best friend’s baby shower and was DISGUSTED. First of all - there was an extra charger for EVERYTHING (set up time was $150 per hour on top of the venue cost. During our set up time the bathroom water wasn’t running and the manager failed to mention they were having water downtime in the building even though he admitted that he knew the water would be down the day before - and did not mention that to us at any point prior to set up. The place is not as big as it looks in pictures most of the curtains are stained and brown. There were 2 occasions where guests saw a rat which in an industrial area things happen but still not presentable for guests to see. The staff was VERY rude. Bartender being included was a WASTE because she was so rude none of the guest even wanted to ask for a drink, they were only serving half cups of drinks because they wanted to save the bottles and were even hiding bottles so they didn’t have to give back to us. They don’t allow DJs to bring their own equipment and their speakers they provide are HORRIBLE AND LOW with no sound and staticky. All of our guests did the cleaning and the workers did not help one bit - aside of putting their chairs and tables up. They even woke up a little boy from sleeping so he can move off their table so they can put it away. This was at 12:45 - we paid for clean up until 2 am which was never communicated from the manager to the staff so they all had an attitude and were doing everything very aggressively. A baby shower is supposed to be a night to remember a staple part of your life and your pregnancy and my friend left frustrated and embarrassed. Nobody could stop talking about how horrible the service and demeanor of the venue was. We are people who throw many parties and had been welcomed in venues in different parts of NY and NJ and never once been somewhere which such nonsense. If you don’t care how your guests feel and don’t care about a classy and professional environment - then feel free to waste your money here. Our experience was horrendous and we will NEVER waste our money here again and do our best to recommend others to...