Popeyes Louisiana Kitchen — Restaurant in New York

I was just at the restaurant at 1375 Rockaway parkway. 6:05pm my order was over $25, I asked for a brown bag to keep my food warm, the distance that I will be traveling. The lady at the register packed my food in the brown bag and as I walked off the bag ripped. I walked out then realize how nasty that is, I trashed the food before entering the MTA across the street. I called the restaurant to speak with a manager and was told no mangers are available the person can help me, as I explained they hung up the phone. I called back and was hung up on again. I will take my receipt to the restaurant tomorrow in hopes for a refund. This was bad service, and should not be accepted. I am a customer and spent my hard earned money. I demand better service. Take a good look at the receipt, the ink is is running but the address and price and...

DO NOT order via the mobile app at this location. They will legit ask you what your order was 3+ times BEFORE they even think of preparing your order or acknowledge you’re waiting, while you wait 30 additional minutes or more after having placed the order 15-20 minutes before on the app. You’re better off ordering in person. I only ordered the popcorn shrimp which apparently takes substantially longer to make than a whole entire meal for 4-5 people (they ordered well after I arrived and got their order in 10 minutes). These people don’t know how to use technology, nor do they know to show empathy or at least be apologetic when behind on orders. I wasted my money but most of all I wasted my time. Eating at a NYC School Foods cafeteria is more fulfilling than...

Workers are rude and not intelligent. Some rude customers would order and remain in line blocking others from ordering. The workers are the one that are supposed to organize the line into an "order" line and a "pickup" line. They would do it, leaving customers at the mercy of those rude customers that want to block the "order" line until they pick up their order.

And when you call these workers out on it, they would be disrespectful, not acknowledging the mayhem they are creating by not reminding customers to be in the right line.

Beside that, the area is wild. Folks are violent for no reason. Be careful when you stop there

And they would put your fries in a box. They would put it in the paper bag that is supposed to hold the fries box. This place is a...