Rockaway Bagels — Restaurant in New York

I am so infuriated with the cashier in Rockaway Bagels. My friend walks in with her service dog and she starts screaming "that dog can not be in here" we said she is a service dog. She says "I don't care, we don't like dogs and allow them in here. They lick everything. You gotta get it out of here right now" My friend went to order because she knows her dog is allowed to be with her and the lady is screaming. She says "you need to get it out of here, have someone go stand with it outside" The other patrons were upset and we were all upset. The manager comes out after the other staff tells her that it's the law and the dog can stay. The manager defends the cashier (who I believe is his family member or wife) saying she didn't know. Smh we told her and she chose to still carry on!!! It's not my friend's fault that she wasn't educated on the laws. The manager stated they are having an issue with the veterinary hospital staff allegedly bringing in dogs. Issues or not with whomever that still doesn't change the law. Hopefully lesson is learned and the lady is a lot nicer to future customers. Unfortunately she caused my family and friend to not want to frequent...

So I’ve been coming here for over a month now and while the bagels are good, they tend to drop the ball on their “non regular” customers. This morning I made a order for pick up via phone. When I showed up,it came out no more than 2 mins after I arrived. I watched it go from the top counter to the bottom counter patiently behind other orders. I then watched a “regular” (bc the cashier knew him by name) came and pointed his order which was behind mind out and she promptly rang it up. When I then said something, she tried to make it seem as if I just came and she didn’t do what she just did. Then another customer tried to chime in not knowing the situation.The way they treat their “regulars” compared to people that come a few times a week is nasty,they need to do better. No breakfast is worth a cashier trying to make it seem like ok stupid and like I...

Went there today and although they were busy, there was no reason why I got the worst service. I ordered an everything bagel with cream cheese and there was barely any cream cheese on there. There was more bread than cream cheese. I should have went back because it was so ridiculous. Then I ordered a small iced coffee and was told they only had large. Apparently they ran out of small cups so why not make me a small in a large cup? I'm not going back there anymore. Boardwalk bagels has much better service and better...