Sofrito

my family and I went to this establishment this past Saturday and there were many things wrong with this management and there was a lack of professional behavior. first I made an appointment first, I made a reservation weeks ago for my birthday dinner and the day of the dinner I was sent a form to fill out for what preset menu I wanted which is ridiculous because I made this reservation weeks ago and they should've sent me this form earlier and I did tell them all the information before hand when I first called to make the reservation. Second, A majority of my party was there at 7:30 and the rest of us arrive at 7:50 my reservation was set for 8 o'clock so we all arrived early we had to wait quite some time to get seated but when we got to our table it was in a corner and there was a column foundation right between two of the seats and it was very squished for my party of eight so I kindly asked the hostess if we may slide over to the empty table that had a lot more room and she released said that it was reserved for people with reservations and I stated that I did have a reservation that I made weeks ago. The hostess brought us back to the waiting area where we waited for 45 to 50 minutes for another table. When we finally sat down all was well and the food was delicious. I asked the waiter if he could bring me my birthday cake that the hostess insisted that the store in the kitchen area when I have no problem keeping it at our table the waiter came back to the table without the cake and said that the cake was messed up which made no sense because I had someone holding the cake very flat and continuously checking on it before we got to the restaurant before we handed it off to the hostess to put away so this means that the cake could have only been messed up between the time it was handed to the hostess and the time was in the kitchen. The waiter proceeded to say that he was going to try to fix the cake and later when they brought out the cake, a lot of the front top of the cake had icing missing which showed that it was tilted forward and eventually talk touched the box and it looked very bad. I called over the manager to talk about the situation but he denied any responsibility and refused to help situation and handle the situation which is very unprofessional he was very rude then I was speaking to the manager and the owner of the establishment and he also refused to help at all. my family ended up having to leave the building well I had to stay back and talk to the owner and security would not let my family back in even my daughter to give me my purse so I can pay for the dinner. When my daughter came in to give me my purse to pay for the dinner the security guard in the front who is twice her size in height and weight, manhandled her and drag her back outside and got the cops his attention when all she did was walk into the front entrance even after the security in the front said he would score her inside to give me my purse . overall, the food was great however service was terrible all around from security, to the hostess, to the manager, and even the owner. I do not recommend that you go to this establishment because you will experience some form of a professional service.