Sofrito — Restaurant in New York

my family and I went to this establishment this past Saturday and there were many things wrong with this management and there was a lack of professional behavior. first I made an appointment first, I made a reservation weeks ago for my birthday dinner and the day of the dinner I was sent a form to fill out for what preset menu I wanted which is ridiculous because I made this reservation weeks ago and they should've sent me this form earlier and I did tell them all the information before hand when I first called to make the reservation. Second, A majority of my party was there at 7:30 and the rest of us arrive at 7:50 my reservation was set for 8 o'clock so we all arrived early we had to wait quite some time to get seated but when we got to our table it was in a corner and there was a column foundation right between two of the seats and it was very squished for my party of eight so I kindly asked the hostess if we may slide over to the empty table that had a lot more room and she released said that it was reserved for people with reservations and I stated that I did have a reservation that I made weeks ago. The hostess brought us back to the waiting area where we waited for 45 to 50 minutes for another table. When we finally sat down all was well and the food was delicious. I asked the waiter if he could bring me my birthday cake that the hostess insisted that the store in the kitchen area when I have no problem keeping it at our table the waiter came back to the table without the cake and said that the cake was messed up which made no sense because I had someone holding the cake very flat and continuously checking on it before we got to the restaurant before we handed it off to the hostess to put away so this means that the cake could have only been messed up between the time it was handed to the hostess and the time was in the kitchen. The waiter proceeded to say that he was going to try to fix the cake and later when they brought out the cake, a lot of the front top of the cake had icing missing which showed that it was tilted forward and eventually talk touched the box and it looked very bad. I called over the manager to talk about the situation but he denied any responsibility and refused to help situation and handle the situation which is very unprofessional he was very rude then I was speaking to the manager and the owner of the establishment and he also refused to help at all. my family ended up having to leave the building well I had to stay back and talk to the owner and security would not let my family back in even my daughter to give me my purse so I can pay for the dinner. When my daughter came in to give me my purse to pay for the dinner the security guard in the front who is twice her size in height and weight, manhandled her and drag her back outside and got the cops his attention when all she did was walk into the front entrance even after the security in the front said he would score her inside to give me my purse . overall, the food was great however service was terrible all around from security, to the hostess, to the manager, and even the owner. I do not recommend that you go to this establishment because you will experience some form of a...

This Review is going to be lengthy review...my wife and I went there for our wedding anniversary, so we made reservations. I called and spoke with Jaime to confirm our reservation not only was she very unprofessional but very nasty and dismissive with me, which was the first interaction with someone at the restaurant and did not want to allow that to hinder our perception on the business. gave her the benefit of a doubt maybe she has no customer service training , she may be new employee so I disregarded her behavior. Upon arrival music was exaggeratedly loud that I could not hear myself think and by the end of my visit my ears where ringing. my wife proceeded to inform the hostess that we have reservations when asked if we would like sit indoors or outdoors,my wife responded outdoors assuming that it would be a little less louder than indoors. the darling hostess reacted like it was such an inconvenience to escort us there with such a nasty expression, surprisingly there was a second hostess Who escorted us outdoors seating area As we arrive we were asked where would you like to sit pointed to the middle isle in which we proceeded to sit. Did we mention music was even louder than indoors. The male afrolatino waiter complained to her and seem to have an issue to where we chose to sit, I figure it had nothing to do with us. The waiter did not introduce himself gave us menus gave us about 7 minutes until he returned and took our orders during the appetizers and dinner he did not once check on us and had to get his attention for the bill. the presentation on the food looked like they just threw the food on the plate while other who obviously had the same order and was beautifully presented. As the evening came along it started to drizzle. The waiters were kind enough to open the umbrella but it was obvious that they were accommodating more of the lighter skin Latinos then us... my first experience here I found it to be treated with disrespect and discriminated against and honesty I wouldn’t know if is because my spouse was African American or the fact that we were 2 women One being a Light skin Latina, The service was disgusting I did not appreciate the way we were treated specially when we are paying for the service, In addition we had made reservations for Monday for 20 guest to celebrate my son’s graduation, and now I am canceling because I do not appreciate the disrespect at an establishment where I am paying to eat. The food was good but not Good enough to return to be...

Went for a birthday celebration. The bartender was nice, but the drinks were terrible. I thought it was just mine, but my cousin confirmed that the guy put too much ice in all of our frozen drinks, and they were crunchy and weak in flavor. I don't know if that's how the restaurant trained him to do the drinks, or if it's just his skill. My other cousin went back for a drink from a different bartender. That one was less friendly but the drinks were better! (That seems to be the standard with bars in NYC- the mean people make better drinks) The restaurant ambience was much better than I expected and the DJ was on point! Then came the food. My empanadas tasted like they were fried in lard- not very tasty to me. But my cousin loved her veggie empanada. The main dishes all looked appetizing. The arroz con pollo looked worth writing home about and my cousin said it tasted very good. The fried chicken looked crispy and delicious. The salmon dish looked fit for royalty and was very well plated. The mofongo with ropa vieja could have been plated a little better, but everyone else said it looked delicious. The meat was very moist, tender, and flavorful. But the best part for me was the mofongo. I've had some hard, dry mofongo. I've had some crispy mofongo. This mofongo was perfect! It definitely made the dish. I would have liked some other vegetable with the dish added as a side: maybe peppers or something. But the mofongo was so good, I kept eating even after I was full! I wanted to save some to take home, but that moisture and flavor was very enjoyable. While some of the servers could have been a little friendlier, they did a good job keeping the water glasses full and tables clean. I get very thirsty when I eat, so I appreciated not having to flag down a waiter for water. I haven't seen a restaurant with designated water pourers since my college days in North Carolina, over 20 years ago! I would recommend this restaurant for dinner or for a hangout at the bar. Not sure if they do a club thing after, but if they use that same dj, it's definitely worth a trip to chill with a tasty bite and good vibes. And don't bring a cake for them to cut unless you want to pay $5 a slice. Seriously, they could have given us a knife and let us cut it ourselves. Given that we spent almost $600 total, I wasn't happy that we couldn't enjoy the...