Starbucks — Restaurant in New York

JFK Airport Starbucks - 3 Stars

Navigating through the chaos of JFK International Airport, a pit stop at Starbucks feels like an oasis—albeit a flawed one. This particular location, nestled in the terminal, is exactly what you’d expect: functional, convenient, but ultimately underwhelming.

The pros are obvious. The location is perfectly positioned for weary travelers in need of caffeine or a quick bite. The familiarity of the menu is a comfort when you’re in transit, and the staff, though clearly stretched thin, maintain a level of professionalism that’s commendable. The coffee, as usual, delivers the consistent flavor profile Starbucks is known for, and the array of grab-and-go snacks is ideal for those rushing to their gate.

However, the cons are equally glaring. The line moves at a snail's pace, even during off-peak hours. The cramped space does little to alleviate the stress of travel, with customers awkwardly jostling for position in a poorly organized queue. Noise from the bustling terminal bleeds into the experience, making it hard to enjoy even a brief reprieve. Additionally, orders can occasionally miss the mark—whether it’s lukewarm coffee or a mislabeled sandwich, the attention to detail sometimes falters under the pressure of high foot traffic.

The pricing is another point of contention. While airport pricing is always inflated, paying $7 for a coffee that’s rushed and somewhat lackluster feels excessive, even by Starbucks standards. Seating is almost nonexistent, leaving many to perch awkwardly on their luggage or stand near the pickup counter.

All in all, the JFK Airport Starbucks serves its purpose: a reliable, if unremarkable, caffeine fix in the midst of travel chaos. While it’s far from a standout experience, it’s a serviceable option for those in need of familiarity. Just don’t expect it to add anything special to...

Worse experience ever. The cashier was extremely rude. I was given attitude the minute I walked up to the register. I let is slide at first and gave my order of two drinks. Once the order was completed I had them scanned the app since I had some money on it and waited to be given the difference owed. I was told my difference was $13+. I found this to be a bit odd since I had only order two drinks and the amount on my app was $12+. I then asked the cashier to explain my charges and total. He seemed to have been bothered by this request and did so while giving an attitude and rolling his eyes. Once again I let it slide because I didn't want to make a scene. He explained that my total was $15+. Then I asked if the $12+ was deducted and he stated yes. I then proceeded to explain that if my total was $15+ and the credit was $12+ then the difference of $13+ and his math was off and made no sense. He stated that I didn't understand him because I was stupid and started to argue with me. The name calling continued. It seemed like there was no manager to take control of the situation. There was one person who tried to control the situation but failed. The cashier refused to leave the register when asked since at this point I no longer wanted to deal with this individual. She stated to me that she couldn't make him leave the register just like she could get me to leave the store. At that point I asked for my order to be canceled which she stated it will be and walked away. I suggest that someone from corporate visits this establishment and take the complaints/reviews into consideration. I don't think I am the only one who has gone through such...

I understand JFK airport is quite busy and it can be overwhelming. However, as a store their delivery/deliverables NEED a restructuring ASAP. They were slow due to insufficient workers, nasty and rude. As most individuals noted the wait time for mobile orders is outrageous. I ordered on the app at 816 am; per the app it would take my order 17-20 to be completed. Cool this means 1 person could stay back to get our order. Then the others had enough time to stop by the flight gate and place our bags. As I walked out of the security checkpoint The line was in the middle of the corridor by the Christmas tree display. Thus their in person ordering also needs work. Whilst waiting for my order Meer (sp??) raised her voice at a women inquiring about her 2nd order she had been waiting on. Her exact words were “we’re working as fast as we can (only 2 employees making items, 1 cashier). You can either wait a little longer, or get a refund those are the only options.” She then went on to say “we’re not sitting around like little monkey not doing anything”. The crowded area fell a little silent at this remark and some people looked around. This was very rude and very uncomfortable/unwanted interaction about an inquiry of an item she ordered.

As for wait time, I spent a good hour in total waiting for my order (3 Honey Citrus tea and 1 hot coffee). Which all came at different times and was not good/as expected. This is crazy since the app estimated my wait time at 17-20 minutes.

Glad I had the time to wait for my order. Or I would have been like others who left the items they purchased. And we all know Starbucks...