Dunkin — Restaurant in New York

This was by far the worst Dunkin’ Donuts I’ve ever been to. There was only one person working & the store was clearly understaffed. The line was extremely long and barely moving. I waited for 30 minutes just to place my order. When I finally got to the front, I asked for avocado toast with bacon, and the cashier snapped, “We don’t cook here. We don’t have bacon.” That was surprising, because every other Dunkin’ I’ve been to has bacon available. I also asked for a small caramel latte & he rolled his eyes and said, “We only have size medium.” I was disappointed that I had no choice in size, and even more disappointed that they charged me the full medium price for a size I didn’t even want, with no offer to compensate or adjust. When I received my food, the avocado toast was cold, soft, and undercooked & to make matters worse, it came with sesame seeds, which I didn’t ask for and I’m allergic. That could have been dangerous. The caramel latte was also a letdown. It barely had any caramel. Before even touching or drinking from it, I politely asked the employee if she could add a little more caramel. Her response was “No, that already has 3 pumps.” Overall, this experience was frustrating and disappointing. The place was understaffed, the service was rude, and the quality of the food and drinks was unacceptable. I hope this location takes steps to improve both their staffing and their...

I can’t believe I’m writing a review about a Dunkin Donuts at JFK, but, I don’t have anything else to do at the gate before my flight boards.

Twenty-five minutes in line for a cup of coffee. Don’t like it? Then join the mob in front of Starbucks.

Pre-pandemic, the cups and coffee were available self-service. There also used to be at least one Dunkin kiosk in the terminal. Now, you need to wait in a line behind families of five who wait until they’re at the counter to decide what they want. Then you wait for your coffee. Then you wait in another line to pay.

The coffee situation at Terminal 5...

DD at JFK Terminal 5 is an unmitigated disaster! Avoid at all costs, and they don’t have the full menu. “Warning” They’re supposed to give you a paper ticket to go along with your bar coded receipt. They forgot to give me mine. I didn’t know they threw out my order right in front of me, because I didn’t answer to the paper ticket number that they never gave me. Numbering system isn’t sequential and doesn’t match the number on the receipt either. Waited 20min for them to remake it. It was chaotic and crew was kind of deer in headlights...