AeroNuova — Restaurant in New York

Terrible service and the food was no better.put our order in. Restaurant was not too full. 15 mins passed and our drinks and coffee have still not come out. We received a email alert that our boarding time has been moved up. So we notified the server, busses and hostess that we would like to have our meal wrapped to go and to please bring the check. Another 15 mins passed and they brought out most of our order and we reminded them that we wanted it to go and that we wanted our check. After 5 mins still no drinks or boxes so we ate a little of our food and in about another 8 mins they brought out some of the drinks and still not the check still no boxes to take our meal to go .once again we asked for the check and the boxes to wrap it to go . About another 10 mins passed and they brought out only the check still no boxes or the rest of our meals or drinks. We did not have time to wait all longer to fix the bill so we Paid it in full plus a tip regrettably. Even for the food that we never recived or could take with us. This was by far the worst service that we have recived in a very long time and we will definitely take our chances at the food court for our next flight. Very...

I visited the JFK site May 30th 2025.on a return flight back home. When the waitress took my order she added a 18% gratuity plus ask that I pay for the meal prior to receiving my food. I ask the young lady to remove the gratuity from my bill. She stated that they are required to add that amount but let the customer know. She did not tell me about the gratuity until I pointed it out on my on the iPad payment device she ask me to sign. I ordered the spaghetti with grilled chicken. When it came out the chicken was dry and tough. I ask the waitress for another order of spaghetti w/o the grill chicken which was $3.00 less. The waitress did not credit my account from the 1st order. She ask if I wanted French Fries , I replied no that I would like a credit for the difference . I did not get a receipt for the meal said it would be sent to my email I did not get a receipt until 06/02/25. Which the credit difference was not issued Plus I did not have the bill to attach to my business expense. For people visiting this site please be aware of your charges and know you are not given a receipt. I would never eat here again. I'm having to dispute the $3.00 still on my...

My husband and I had just taken the redeye from LA. I wanted to sit down, relax a bit, instead of stand in line at the food court. We thought that we would just get something simple so we ordered a bagel with cream cheese, fresh fruit, and coffee. We just assumed that because we were at JFK, an international hub for travelers, that we would be served a NYC bagel. We were stupid for assuming because the bagel that we got was just what you would get from the freezer section of your grocery store. It was small and not very tasty. The fruit was okay but not really fresh. I was so disappointed and embarrassed that this is a breakfast that travellers from another country might order. I don’t mind spending money on something that is good but after eating at aeronova, I felt like I had been robbed of my money. I made sure that I told the people at the next table about our breakfast. Next time, I will stand in line at the food court. Also, you have to pay using a scan code on your table and pay tip when you order. Our server was very nice but really did nothing but bring our food out and set it on the table. Don’t waste...