Sweet Bamboo Chinese Food | Sutphin — Restaurant in New York

These people make a mess. 1 time I ordered beef fried rice and the rice was literally wet enough that I could pour it out of the container. Just nasty seriously. I asked them to either refund my money or remake my order it didn’t matter to me 1 way or the other, all I know is that’s not something I would EVER pay for. Needless to say they told me they would call me back after they spoke with their cook and I had to call a second time about 10 mins later. Mind you I’m STARVING which they did not take into consideration like AT ALL! Anywho I had to actually go down there after they tried to tell me that I didn’t order from their restaurant which all I did was redial from my call log. Like how dare you try and make me seem incompetent with you. And this point I just want my money back….fast forward…I let at least 4-6 months go by and against my better judgment I decided to give them another try and am yes again was just disgusted. I paid from beef fried rice with well done beef, there were supposed to be vegetables and eggs as usual just like their delicious looking picture advertised and now you can see what I ordered and what I actually got. No vegetables, no eggs, and hardly no meat $15 later….NEVERRRR again. I tried to leave it alone the first time and let them keep making their money but this time it really upset me and I don’t want anyone else to make the same mistake wasting their money and putting their hopes into these people. They’re horrible and don’t care nothing about their customers. They’re making this slop and putting a price tag on it. The first picture is what they advertised and the second picture is what I...

I am not sure how this place has a 4.5 rating. Save your money and order else where. When this location first opened I was really excited to see that sweet bamboo had moved to my area. My roommate and I would order about $30-$45 worth of food from them on a weekly basis. But as time progressed we quickly found that the food was not of the same quality as there sister location. I have a list of different complaints I have gone through from ordering from this restaurant. From customer service to the way the food is cooked. This is the only chinese restaurant that I’ve ever ordered from that can’t seem to cook fries properly. When asked to cook them well done they come out steamed and soggy. I had taken a break from ordering from them and recently decided to give them another try. Ordered Vegetable Fried rice with Chicken and broccoli and received a plate full of onions. I was exhausted from work that day and really needed a meal and this made me so angry. When I called in I respectfully let the manager know that my plate was filled with onion sprouts and she asked me if I knew what fried rice was at that point I had it and calmly let her know that I wouldn’t be ordering from them again. She sent out a replacement rice that took an additional 40 minutes to arrive and I live about half a block away. I gave the food to my roommate and didn’t have dinner that night. complete waste of money. Worst chinese food I have ever had will not be ordering from this...

I ordered food on the 4th of July, I asked 2 questions "what time are you open till?" And "do you accept cards?" The lady over the phone said yes, so of course im excited to find a chinese spot near home that actually has good reviews and could potentially become a regular. She told me the price over the phone, I showed up and BAM "we dont accept cards". Then the lady at the front directed me to the ATM, like ma'am im not paying an ATM fee because you misspoke. And I haven't had cash with me since college, its always been card so I know to ask in advance. I felt very disappointed and I ordered from Kam's Kitchen instead who actually stuck by what was said over the phone. Food wasn't bad neither. I for sure will not set myself up for a disappointment at this place again.

Owner responded to say I went to a different location, lies. I had my GPS on and went to 107-56 Sutphin blvd since it's 3 blocks from me. The owner clearly doesn't know what their store looks like or how...