Teng Dragon — Restaurant in New York

Excellent Service at Teng Dragon A Major Improvement!

I started coming to Teng Dragon after having a bad experience with the restaurant across the street, Good Taste. The delivery person there was always angry and seemed to make his job harder by using a regular bike instead of an e-bike. He would take out his frustration on customers who didn’t come down immediately when he called, yet when he was late, it was never an issue.

His behavior made me wonder about his home life, as he seemed to carry his anger beyond just work. I understand that Chinese culture values discipline and hard work, but his attitude went beyond strictness—it felt personal. At times, I even got the sense that he was jealous of me simply for being friendly with his wife and engaging in conversation while learning the language.

When he tried to argue and justify his poor work ethic, especially in handling deliveries, I knew it was time for a change. That’s when I switched to Teng Dragon, and the difference has been night and day. Here, I’m treated fairly, the service is reliable, and the staff is always professional. I highly recommend Teng Dragon over Good Taste for anyone looking for great food and respectful service!

Why This Matters: A Powerful Example

Imagine this: You’ve had a long day at work, and all you want is a hot meal delivered to your door. You place an order, expecting a smooth experience, but instead, the delivery person arrives in a foul mood. He aggressively calls you to come downstairs immediately, and when you take a minute longer than he likes, he lashes out, complaining as if you’ve done something wrong.

Now, flip the scenario. Suppose the roles are reversed he’s late with your food. But when you express frustration, he shrugs it off, showing zero accountability. This imbalance in treatment isn’t just unprofessional it’s a red flag. It reflects a deeper issue: a lack of respect for customers and an inability to handle the pressures of the job properly now imagine us doing that in his country wouldn’t go well obviously. In contrast, when you switch to a restaurant like Teng Dragon, the experience is entirely different. The staff treats you with respect, values your time, and ensures your order arrives promptly and professionally. You don’t have to deal with hostility or one-sided expectations. Instead, you get what you paid for good food and good service.

This scenario highlights why choosing where you spend your money matters. Supporting businesses that value their customers creates a better experience for everyone, while refusing to tolerate poor service holds businesses accountable. Respect should always go both ways, and no one should have to deal with unnecessary hostility when all they want is a meal we all have bad days we can’t take it out...

Whenever I order food from here, it’s rare I’ve been disappointed. BUT over the years, the owner has changed how orders over the phone are made. Now an outside company takes the orders over the phone and you can tell some of these reps don’t understand English completely or simply don’t understand what you want to order. It’s also happened a couple of times where they say I have to spend $15 or more over the phone for debit card transactions but then the workers at the actual location simply say that they have to add on a tax charge for using the card so in reality it’s only $1 and change added on to whatever your order’s fee is. I think the owner has to really explain to this phone company the rules and regulations and also just go back to the actual staff at the location taking the calls.

I remember before this whole phone company took over the orders for this spot, ordering on the phone was way better and easier because the staff already knows what the people in this neighborhood like. Now if I ask a simple request such as adding a sauce to my chicken, the phone company reps tell me I have to do that myself…which can come off rude, considering if I’m paying for my food and request a simple extra step, just charge me for the effort of wanting my food cooked a certain way….

My family personally knows the owner - I haven’t seen him in a loooong time but if I do anytime soon I would love to tell him as a customer, I think these new changes just aren’t working.

Overall the food is usually cooked very well compared to other spots and has a lot of flavor. This place gets packed and super busy on certain days too. Sometimes ordering earlier is better in terms of delivery timing and also avoiding your food having spills, since later hours is when everyone is ordering - especially...

Worst service ever , If I had a choice , it would be something less than 1 star I ordered food from this place, when I got to my work location, I found that my order was wrong. I called, they said that the manager will have to call me back. I had to make 3 phone calls, the issue was not resolved, the only answer was ,my boss usually handles this and will give you a call . I left for the day, the only answer I received is the manager will give me a call!!!!Mind you, this is a small Chinese food store/ restaurant if that’s how they want to call it. My food was not replaced, No one came to pickup or give me my money back. Stayed that day without lunch waiting for the manager call!!! I consider this as the worst service ever, I will never recommend anyone to buy food from them, because if you get your order missed up, good luck...