The Gourmet Bagel Shoppe — Restaurant in New York

I ordered my first breakfast sandwich for the very first time. My co-worker went to the actual store to pick up orders for our department. My order was written on a post it....BLT on whole wheat toast. That plain and simple..when my order arrived it was on a whole wheat roll. I called the store and explained to whomever picked up the call that my order was wrong. He informed me that they do not have sliced bread there. As I was doing business in the area at lunch time I arrived with the sandwich and showed them my receipt and the order. I was told that it was not their fault and that they could not offer me a correct order because my co-worker made an incorrect request.

All I have to say is that I will never patronize that establishment again and as a result....they have lost future business from the company I work for. It is a very large company located not far away and whatever happened to the customer is always right? Those guys behind the counter would have kept us as customers if only they had done the right thing which would've been to make another sandwich on whole wheat toast....which by the way, they did have. What would it have cost them to do the right thing. I hope the owner of the store reads...

This morning on November 17 at 8 am, I took my nephew there who visited from California. I waited in the car and he enter to buy a bagel before I drop him off to the airport . I noticed people who entered after him came out quickly. I was wondering what happened as he approached me upset . He said a worker who uses the cap backward took his order . As worker went to grab the bagel my nephew as if he can wear a glove because he noticed him take money from previous customer. The worker with backward cap got upset and l kept him waiting 15 minutes . As my nephew gave him the money as he waited the worker return the money back . My nephew said absolutely nothing to worker and left upset .

I as a New Yorker who buys there I felt so was upset in the worst way . How do you treat customers like that ? NYC grades store owners for cleanliness and hygiene. Worst part is the I have seen other workers wear a glove to grab the bagel and take it off to receive the money . Don’t know what happened to the worker with the backward cap .

Our family loss two men during the year 2020 . Father and son who died from COVID. We have become so careful about virus because our...

Absolutely love this gem of a bagel shop right here in our neighborhood! From the moment you walk in, you're greeted with the wonderful aroma of freshly baked bagels. The selection is fantastic – they have all the classics you could want, plus some really interesting and creative options. I recently tried their everything bagel with scallion cream cheese, and it was simply divine – perfectly chewy on the inside with a satisfyingly crisp exterior. What truly sets this place apart, though, is the friendly and efficient service. The staff always have a smile and are quick to get your order just right. It's clear they take pride in what they do. Plus, the coffee is always fresh and strong, making it the perfect start to any morning. Whether you're grabbing a quick breakfast on the go or picking up a dozen for the family, this bagel shop is a fantastic local spot that consistently delivers delicious bagels and a welcoming atmosphere. Highly recommend...