McDonald's — Restaurant in Newark

I felt harassed at this McDonald’s by two of their employees !!! One was the manager supposedly named Steve and a colleague who said was McDonald’s security…. Lol… I purchased a meal and ate at a booth. After I finished my meal I sat down on my booth and laid my legs on the seat with my feet hanging off the end. The “security” employee who was not in uniform passes by me and says something to me but I was on the phone and didn’t catch it. When he comes out he says “I told you to sit properly, have some respect for yourself” mean while my legs are crossed on the seat and I’m wearing a tshirt and sweatpants… I asked if he worked there and what was the issue and he said yes he’s security and that I should sit properly or I had to leave. I told him I never had an issue but if the manager asked me to leave I would leave with no issue. He gets the manager and he comes up to me and says I’m gonna have to ask you to sit properly. So I ask what’s properly and if he could explain what are unacceptable ways to sit. He said I should sit with my legs on the floor facing forward. That it doesn’t look good for the restaurant to see someone like me sitting how I was. I asked, so if I faced forward but sat criss cross on the booth if it was also an issue? He avoided to answer and continued to say it’s not for me to go back and forth with him. So I asked are you going to ask me to leave because I’m choosing not to sit how you want me to? He said he wasn’t asking me to leave. This entire time the original worker is standing behind him like a bodyguard when he isn’t even a part of the conversation. I told the manager that I felt targeted because the first worker told me to respect myself and that was disrespectful. The manager did not even address his colleague or really anything i said. We kept going back and forth because he wasn’t asking me to leave but kept insisting for me to sit how they wanted me to even when I told them I wouldn’t. Lastly because he didn’t have anything else to reach at after the whole STUPID argument he asked me if I was gonna purchase something else because in order for me to sit I have to purchase something. I had already purchased a meal but I told him I would make ANOTHER purchase. After that he said nothing and I said nothing but BOTH employees hovered over me with the intention to make me feel uncomfortable until I got up. Then the manager puts his hand on the table as her continues to just hover. I was alone on the table surrounded by two grown men who were INTENTIONALLY making me feel uncomfortable. I asked why he was still there and didn’t say anything so I continued to tell him he was making me feel uncomfortable and he SAT DOWN ON MY BOOTH TO CONTINUE TO ARGUE. He has no de-escalation skills and was worsening the situation. He was rude and so was his coworker I FELT HARASSED. This went on for half an hour !!! Then he says I have to purchase something in five minutes or leave and I said okay. He gives me a stare and he walks off with his little guard dog following behind him both staring me down. I wish this was the end but it wasn’t. I filed a survey at the McDonald’s website and I am waiting for a response. This was not okay. They saw me alone and targeted me and when I didn’t do as they said they persisted with no grounds to do so !! THEY SHOULD...

Went there today, which happens to be Halloween just to order the promo dulce de leche frappe today. Well, it turned into an odyssey. It was after 4 p.m., so it's busy, but that doesn't excuse the type of behavior I witnessed in this location earlier. Sadly, this isn't my first or second complaint regarding this Mickie D'S, but it's starting an unwelcome trend. I get to the cashier where a young lady proceeds to take my order. I ask for a med DDL frap and ask for it to be extra sweeter. She tells me that they can add extra caramel. She never mentioned that it wasn't eligible for the deal I used on my app, nor did she charge me anything additional for the extra shot of caramel. So, after paying for my order, I take my receipt and patiently wait with the rest of the other customers ahead of me. I am also still waiting for their orders as well. Finally, (the climax of this tale) my order number is called. The only thing is, I was given a DDL frap but a reg med caramel frap instead. I respectfully tell my cashier that I ordered the DDL, and I would rather have what I ordered. Now, instead of apologizing for the error, the young lady tells her Mgr on duty, saying, "I didn't order a DDL." I was shocked and angry at what I heard. So, then the young woman proceeds to go back and forth with me like preschool kids that I said or didn't ask for what I ordered. The Mgr compounds the sich, making it worse by telling her subordinate to just "drop it." The Mgr says to me I'll give it to you " this time," as if I were lying about my order. I even asked the Mgr if there was a difference in the amount bcuz I'd pay it without a problem. Then, to add a cherry to my sundae, I hear and witness them laughing at me as if I were to be mocked. This was highly unprofessional and not even proper customer service etiquette. I myself have worked customer service for years, and it doesn't make sense when a cashier and her supervisor are clearly uneducated in how to interact with customers and small incidents get escalated due to improper face to face situations present themselves. I do not want or need a free meal , gift card, or coupons to pacify and appease me. What I do want is real and actual change. I've entered several complaints regarding unprofessional customer service demeanor for this same location. I happen to frequent due to the fact that it is a block from my home. Just bcuz it's in an urban, low income, high crime area doesn't mean that the customers who come there don't deserve to be treated as well as any other community. Now, with that said, it doesn't mean that I never received exemplary treatment from any of their staff. However, it should be across the board and not just some of the staff that applies to. Please, do better afternoon weekday staff at the Frelinghuysen Ave McDonald's. As for our young Black women who I encountered today, I apologize for the comment I made about the problem with our younger generation . Their inability to say they're sorry. That was uncalled for and came out of my frustration and unheard...

Unfortunately, this McDonald’s is the most convenient option for me since it’s on my morning route. While there are a couple of employees who consistently show a pleasant attitude, the majority of the staff particularly those working the drive-thru are extremely unprofessional and lack basic customer service skills. One employee, notably the one with green hair, has displayed especially rude and disrespectful behavior. It’s disheartening to see individuals in customer-service roles who seem to have no regard for the customer experience. Everyone is a customer somewhere, and it’s surprising that this perspective is completely lost on them. Companies should really reconsider who they place in these positions, as poor attitudes like this completely ruin what should be a simple, positive experience. Good luck to their futures with those badass attitudes. And it has nothing to do with where you work because I used to work at McDonald's as a teenager and I absolutely loved it and took pride in my work as a young adult. It is not the same and companies still needed. Respect that customers want respect when paying for their goods...