Holiday Inn Express Newark Airport – Elizabeth by IHG — Hotel in Elizabeth

Where do I begin? How about coming in struggling with my bags, stopping to explain to the desk staff about my chronic back problem and one of them hands me a bottle of water and goes "here, Miss." Not once did they offer to help with the bags, get someone to help with the bags, or provide a trolley or anything else. I injured my calf carrying my belongings down endless hallways to my room.||Room has cement walls, musty disgusting smell, water stains in the artwork, A place where the ceiling was patched with paint, very dark bad air quality and just made me feel like I was in jail. Bathroom outdated.||Once again, trudging down to the main lobby to ask if I could get a room that does not have a smell. Desk person says, " of course. I'm sure this other room does not have a smell. That one probably has something wrong with it." No kidding.||Again no offer for help to provide a trolley or person, so I requested someone to help me with my bags because of my injury (not only did I go there with a back problem but I also now had my calf with a pulled muscle to deal with.) "I have no one to help you," the young man says. The desk is manned by himself and a young woman.||I was directed to go to my room and wait for someone to come up so I'm frantically trying to pack the little bit of belongings I took out and put them into my suitcase again, a third man shows up at the door. I don't know who he is he is just in regular street clothes. He hands me the key through the door crack that I open to see him and walks away without helping me. ||So I grab all my stuff and of course my back is not cooperating. A woman just walks into my room with her suitcases and a card key. Mind you this is only 5 minutes literally since I went to the main lobby and she's just walking into my room and taking it over and it hasn't even been cleaned or taken care of after I leave !!!||She goes back out in embarrassment and apologetic because she didn't know that I was still there. || Meanwhile I get my stuff and try to get down the hallway to the new room and this one doesn't smell as bad but everything in it is clammy to the touch and I should say more like damp. It's clearly got a crummy system of circulating air because everything's tacky and clammy and it didn't smell as bad as the first room so I stayed, not really having a choice, and ignoring the dust encrusted vents on the air conditioning system.||The next morning upon leaving, once again no help from the people in the lobby. But I can't blame the young woman at the desk because she was completely alone. My friend searched around and found a trolley for the luggage. ||It was the worst experience I've had in my life in a hotel, and I've been in very many. The IHG people better look out because this is not anything of quality that should be on any list for any reason for any length of time that's supposed to hold the "high standards of the IHG hotels."||A complete...

Where do I begin? How about coming in struggling with my bags, stopping to explain to the desk staff about my chronic back problem and one of them hands me a bottle of water and goes "here, Miss." Not once did they offer to help with the bags, get someone to help with the bags, or provide a trolley or anything else. I injured my calf carrying my belongings down endless hallways to my room.||Room has cement walls, musty disgusting smell, water stains in the artwork, A place where the ceiling was patched with paint, very dark bad air quality and just made me feel like I was in jail. Bathroom outdated.||Once again, trudging down to the main lobby to ask if I could get a room that does not have a smell. Desk person says, " of course. I'm sure this other room does not have a smell. That one probably has something wrong with it." No kidding.||Again no offer for help to provide a trolley or person, so I requested someone to help me with my bags because of my injury (not only did I go there with a back problem but I also now had my calf with a pulled muscle to deal with.) "I have no one to help you," the young man says. The desk is manned by himself and a young woman.||I was directed to go to my room and wait for someone to come up so I'm frantically trying to pack the little bit of belongings I took out and put them into my suitcase again, a third man shows up at the door. I don't know who he is he is just in regular street clothes. He hands me the key through the door crack that I open to see him and walks away without helping me. ||So I grab all my stuff and of course my back is not cooperating. A woman just walks into my room with her suitcases and a card key. Mind you this is only 5 minutes literally since I went to the main lobby and she's just walking into my room and taking it over and it hasn't even been cleaned or taken care of after I leave !!!||She goes back out in embarrassment and apologetic because she didn't know that I was still there. || Meanwhile I get my stuff and try to get down the hallway to the new room and this one doesn't smell as bad but everything in it is clammy to the touch and I should say more like damp. It's clearly got a crummy system of circulating air because everything's tacky and clammy and it didn't smell as bad as the first room so I stayed, not really having a choice, and ignoring the dust encrusted vents on the air conditioning system.||The next morning upon leaving, once again no help from the people in the lobby. But I can't blame the young woman at the desk because she was completely alone. My friend searched around and found a trolley for the luggage. ||It was the worst experience I've had in my life in a hotel, and I've been in very many. The IHG people better look out because this is not anything of quality that should be on any list for any reason for any length of time that's supposed to hold the "high standards of the IHG hotels."||A complete...

I would encourage absolutely no one to stay here. While the rooms are serviceable and the location is ideal when traveling to and from Newark airport, they’ll fail to mention that if you call the front desk late at night looking for directions to the shuttle at Newark, they will send you to the furtherest end of the airport and when you call back, they’ll say they never said that. Some context. My group arrived at Newark airport around 11:30 pm after a long delayed flight. After collecting our baggage, we contacted the front desk for directions on where to meet the shuttle. We were told to go to terminal A, then to P4, and that the shuttle runs every 1/2 hour. We followed these directions, only to find when we got to terminal A, you cannot access P4 without going back on the air train in the same direction we came from (we arrived in terminal c). I then called the front desk and after 8-10 rings, a woman named Nicole answered and proceeded to tell me that I was wrong and that I was as far away as I could get and the next shuttle was at 12:30 am (it was 12:25 am). When I asked if there was any way to ask the shuttle to wait, since it was her directions that put us in the wrong location, she claimed to have no way to contact the driver. So, back on the air train we go, lugging behind all of our baggage. We arrive at P4 around 12:45 am, only to find a shuttle (remember, this runs every 1/2 hour and was supposed to leave at 12:30) that was full of passengers. At this point, I was told it was another 1/2 hour before the shuttle would return. Keep in mind, I landed at 11:30, and this would have put our group at 1:30. A 2 hour return trip to a hotel 10 minutes away. Our group flagged down 2 taxis and paid the $30 flat rate to simply get to our cars. Once we arrived at the hotel, the shuttle was sitting there, empty, knowing there were passengers still stranded at the airport. I filed a complaint with IHG guest relations and Louie (the hotel manager) refused our request for taxi reimbursement. Our group contains several loyal IHG members (including some platinum elite) who will never frequent another IHG hotel. Apparently asking to be reimbursed for travel because “they had a shuttle” is too much of a burden for IHG and...