Sarku Japan Teriyaki & Sushi Express

after placing an order early online to pickup at 6:40 I arrived there around 7:20. when I asked for the order and showed my order on my phone the manager( at first Brian then he changed his name to vern. just like the cashier had on two different name bags) and said the order was already picked up. I told him there's no way an order could be picked by somebody else as I PLACED THE ORDER. he goes and tells me " oh , he knows the games going on because the order was already picked up". FIRST OFF, WHAT GAMES ARE YOU REFERRING TO AS A CUSTOMER WHO'S NEVER HAD A PROBLEM HERE AND ORDERS ONLINE CONSTANTLY" ALSO, "JUST BECAUSE YOU GAVE OUT THE ORDER TO SOMEONE ELSE AND that's YOU FAULT DOESN'T MAKE IT MY FAULT!" He, AS THE MANAGER, wants to banter back and forth while I'm showing him the receipt and everything and he's just accusing me of some b.s. after I traveled all the way down here in the first place. I just place the order again(only because I know I'm right and I'm hungry), all the while him and the cashier are just talking b.s the whole time about me. this was a freaking HORRENDOUS EXPERIENCE. I've never had to pre order a meal just for the meal to be given away to some else, then be blamed and shamed for it, and to also have to buy the same meal again while being talked about . that's the craziest thing ever. totally unprofessionalism at the upmost.